Rex Nathaniel Lagura Villareal

Motivated and adaptable professional with solid experience in BPO customer service and virtual assistance, specializing in healthcare and retail accounts as well as administrative support for hospitality and medical practices. Skilled in managing customer and patient inquiries with empathy, accuracy, and professionalism while ensuring operational efficiency and exceeding client goals. Strong background in Psychology, leadership, and human behavior, with proven ability to build rapport, foster teamwork, and apply interpersonal skills to deliver outstanding service. Proficient in a wide range of digital tools and platforms to support productivity, streamline processes, and enhance client satisfaction.