Rex Ceralbo

REX B. CERALBO Seeking to align myself with a Company poised for STRONG GROWTH and MARKET EXPANSION SUMMARY OF QUALIFICATIONS: Technically sophisticated and business-savvy management professional with a pioneering career reflecting strong leadership qualifications coupled with technical and interpersonal skills. Exceptional flexibility to work on varied shifts, weekends, and holidays. Remarkable knowledge of administrative, clerical procedures and systems. Thorough knowledge of ways and methods in providing superb customer and personal services. Goal – driven achiever and detail orientated. Excellent strong interpersonal and communication skills and has a strong focus on the following areas: • Customer Service • Airline Reservations and Ticketing • Problem Solving • Quality Standards PROFESSIONAL EXPERIENCE Ticketing and Reservations Consultant ALSADD TRAVEL BUREAU September 21, 2022 – present ● Caters ticketing needs of corporate clients ● Provide information over the phone, email or in person regarding airline routes, schedules and fares ● Process passenger flight reservations, issue and rebook tickets ● Provide excellent customer service to the passengers Ticketing and Reservations Consultant DARWISH TRAVEL CO June 30, 2022 – September 20, 2022 ● Provides visa assistance of customers applications on various entry visa applications. ● Provide information over the phone, email or in person regarding airline routes, schedules and fares ● Process passenger flight reservations, issue and rebook tickets ● Prepare sales daily and monthly reports ● Keep accurate customer records ● Provide excellent customer service to the passengers Ticketing and Reservations Consultant Royal Jordanian Airlines -DARWISH TRAVEL CO February 28, 2019 – June 30, 2022 ● Provide information over the phone, email or in person regarding airline routes, schedules and fares ● Process passenger flight reservations, issue and rebook tickets ● Prepare sales daily and monthly reports ● Keep accurate customer records ● Provide excellent customer service to the passengers ● Communicate with travel agents in assisting airline fares and tickets ● Visit travel agencies to assist them on their needs regarding over all airline products and services ● Advanced knowledge on airline reservations systems (Amadeus, Mars, Sabre) ● Coordinate with colleagues and superiors to be updated for any information to provide better service Reservations Officer Kuwait Airways GSA (Darwish Travel Company, Doha) August 14, 2011 – February 28, 2019 • Arrange reservations and routing for passengers. • Plan route and compute ticket cost, using schedules, rate books using the reservations system of the company. Inform travel agents in other locations of space reserved or available. • • Telephone customer to advise of changes with travel conveyance or to confirm reservation. Sell and assemble tickets for transmittal or mailing to customers. • Assign specified space to customers and maintain computerized inventory of passenger space available. Determine whether space is available on travel dates requested by customer. • • Controls customer complaints and coordinates any crisis occurrences with the Team Leader on – board • Coordinates closely with other departments and colleagues in all matters that affect operations Ensures that all calls were entertained and assisted with utmost Customer Service Contributes to the attainment of monthly production and sales targets • • • • • Implements and informs the customer of various promo perks as directed by the management. Assisting Airport team on Go show passengers. Handling authority to board for guests inbound Doha Reservations Officer CEBU PACIFIC AIR INC. August 01, 2007 – August 10, 2011          Arrange reservations and routing for passengers. Plan route and compute ticket cost, using schedules, rate books using the reservations system of the company. Inform travel agents in other locations of space reserved or available. Telephone customer to advise of changes with travel conveyance or to confirm reservation. Sell and assemble tickets for transmittal or mailing to customers. Assign specified space to customers and maintain computerized inventory of passenger space available. Determine whether space is available on travel dates requested by customer. Controls customer complaints and coordinates any crisis occurrences with the Team Leader on – board Coordinates closely with other departments and colleagues in all matters that affect operations Ensures that all calls were entertained and assisted with utmost Customer Service  Contributes to the attainment of monthly production and sales targets  Implements and informs the customer of various promo perks as directed by the management Store Supervisor / System Engineer and Analyst / Electronic Technician / Network Administrator GATEWAY COMPUTER SERVICES Mezzanine Floor, St. Anne’s Bldg., La Paz, Iloilo City 5000 March 2006 – March 2007           Reports directly to the manager /owner of the shop Supervise the daily transactions and operations of the enterprise Coaches, leads, directs all store’s personnel to ensure productivity and work effectiveness Troubleshoots the technical problems and maintains the conditions of the local network and computer system Facilitates preventive maintenance of facilities, equipment repairs, and daily housekeeping to ensure safety among customers Maintains Wi-Fi equipments such as XLIN WL-1214 and ASU-2404 Access Points Assists the needs of the customers for computer services and assistance Conceptualizes various promo perks with the objective to improve marketing awareness and sales Preparing comprehensive financial reports in both graphical and analytical presentations Ensures store’s profitability by maintaining Highest Cleanliness and Quality Standards Key Contributions:     Take charge of the store’s construction including processing of all necessary government permits and licenses needed to operate the store Organized the store’s set up including equipments such as computers, scanners, printers, etc. and other paraphernalia Formulated marketing programs that helps the branch increase sales and market awareness Implemented various additional services aside from internet rentals such as photo printing, lay outing, home service repairs and desktop publishing. Project Assistant TAYTAY SA KAUSWAGAN, INC. Jaro, Iloilo City 5000 January 2006 to February 2006       Reports directly to the project manager Assists the project manager in his presentations such as daily reports of the remittance projects, and other reports Ensures accuracy and comprehensiveness of various reports presented by the project manager Gathers all data that the project manager needs Assists the project manager in implementing various projects Coordinates with other departments in all matters that may be directed and needed by the project manager MMS / SMS Data Uploader ENTERTAINMENT GATEWAY GROUP Makati City, Philippines August 2005 to January 2006     Reports directly to the department manager Organize data to be uploaded to the request of a telecom subscriber Uploads data to mobile subscriber of Sun Cellular such as MMS data and SMS requests Preparing comprehensive daily reports of the data uploaded and presents to the department manager Customer IP Technical Support Engineer BELL TELECOMMUNICATIONS PHILIPPINES, INC. Makati City, Philippines August 2003 to December 2004              Reports directly to the manager of Customer Technical Support Team of the company Handles inbound phone calls such as technical concerns of customer Troubleshoots the technical complaints of the customer by phone Assist customer in configuration of IP addresses for DSL service Onsite and on-phone troubleshooting with customer of the wireless data media such as Airspan data packet drive Onsite and on-phone troubleshooting with customer of the wireless voice media such as Airspan and Sphairon’s Telecell wireless equipments Conduct onsite activation of Cable Internet Service using Motorola Cable Modem Conduct onsite activation of Broadband DSL service using the following DSL modems: Nokia, Telindus, Zyzel and some other DSLAMs Onsite and on-phone troubleshooting with customer of the DSL service with coordination with the telecom’s Network Monitoring System for Airspan concerns Onsite and on-phone troubleshooting with customer of the Cable Internet with coordination with the cable provider and the IP Network Operation Center Assist and configures customer’s DSL routers such as DLink on customer premises Conducts onsite configuration of Cisco Network routers Onsite troubleshooting and maintenance of Leased Lines used as Wide Area Network (WAN) provided to client companies such as banks, call centers, and local government offices. Special Skills:       Adept in store operations, implementing marketing programs and project management Trouble shooting of electronic equipments and preventive maintenance of electronic equipments Background in building construction and renovations and repairs of technical deficiencies Remarkable knowledge in project management, customer service, business operations and reservations Proficient in Wireless Network Connections to include Installations and Trouble Shooting Proficient in Microsoft Office Software, MS DOS System and Internet Connections EDUCATION Bachelor of Science in Computer Engineering WESTERN INSTITUE OF TECHNOLOGY La Paz, Iloilo City 5000 SEMINARS AND TRAININGS ATTENDED  Amadeus Reservation System Kuwait Airways Training Division Kuwait 19 March 2017 – 23 March 2017  Customer Service Course Kuwait Airways GSA Doha City 24 July 2016 – 26 July 2016  Online EMD Training (MARS/MAC Reservations Systems) Kuwait Airways GSA Doha City 03 July 2013 – 04 July 2013  Online EMD Training (MARS/MAC Reservations Systems) Kuwait Airways GSA Doha City 20 February 2012- 21 February 2012  Skyspeed by Navitaire Reservations System Cebu Pacific Air Inc. Manila July 2009 – August 2009  SITA Reservations Systems Cebu Pacific Air Inc. Manila July 2007 – August 2007  On-the-Job Training Philippine Long Distance Company, Iloilo City July 2001 – September 2001  Seminar and Workshop on Web Page Design Western Institute of Technology, La Paz, Iloilo City November 24, 2001  Seminar and Workshop on Database Engineering Western Institute of Technology, La Paz, Iloilo City December 1, 2001  Seminar and Workshop on E-Commerce Western Institute of Technology, La Paz, Iloilo City January 12, 2001  Seminar and Workshop on Computer Viruses Western Institute of Technology, La Paz, Iloilo City] November 24 ,2001