Reuben Iyeyemi Orekoya

REUBEN OREKOYA EN3154 Environmental, FHA, Lugbe, Abuja, Nigeria Phone: - Email:-LinkedIn: https://www.linkedin.com/in/reuben-orekoya CAREER OBJECTIVE: An organized, resourceful, and performance-driven professional with over 8 years of experience in operations management, sales, and customer service. Demonstrated ability to enhance production through quality management and drive customer satisfaction through strategic operational and marketing initiatives, while working effectively in team environments and independently. SKILLS:  Leadership  Phone Support  Creative and Critical Thinking  Microsoft Office Suite  Customer Focused  CRM Tools  Email Management   Adaptability Project Management (Trello, Asana, Slack)  Excellent Written and Oral Communication  Operations Management  Documentation and Filing WORK EXPERIENCE: FINANCIAL SALES EXECUTIVE (February 2020 – Present) Prudential Zenith Life Insurance, Abuja  Advising clients on Prudential Zenith Life Insurance products and services, helping them make informed decisions.  Developing and maintaining strong relationships with bank staff, actively encouraging highquality customer referrals.  Ensuring accurate documentation and collaborating with the underwriting team to guarantee timely policy issuance.  Generating policy statements and processing claims with efficiency and accuracy.  Consistently achieving and surpassing sales targets through effective client engagement and product knowledge. OPERATIONS MANAGER/ADMIN (January 2018 – January 2020) Amaka Laundering and Dry Cleaning, Lugbe, FHA, Abuja  Managed operational workflows and implemented a queuing system to enhance service delivery.  Trained staff on service quality and customer complaint resolution.  Oversaw the purchase and storage of operational materials.  Provided daily support in planning, coordinating, and analyzing office activities.  Spearheading a 15% improvement in service delivery times through process optimization and staff training. ADMISSIONS COUNSELOR (June 2017 – June 2019) Atlantic International University, USA (Remote)  Called prospective students, assisting in the enrollment process and reaching weekly recruitment goals.  Collaborated remotely with global staff and maintained relationships with enrolled students.  Utilized the Prospect Management System to manage prospects and track enrollment statuses.  Successfully advised students on academic programs, consistently meeting enrollment targets.  Pioneered a referral program that increased new enrollments by 15% GRADUATE INTERN (NNPC, Human Resources) (April 2016 – January 2018) NDE, Abuja  Assisted with document filing, query management, and audit preparation.  Dispatched official correspondence and managed statutory retirement documentation.  Supported the movement of bulk retiree files to pension departments.  Improved data entry accuracy by double-checking information, which helped reduce mistakes. OPERATIONS MANAGER/ADMIN (April 2015 – January 2016) Destitches Fashion Design, Lugbe, Abuja  Monitored employee performance, safety, and attendance, recommending penalties for default.  Managed procurement processes, ensuring quality control in production.  Trained and onboarded new recruits.  Streamlined the production process, resulting in a 20% increase in efficiency and faster order fulfillment. EDUCATION: NATONAL YOUTH SERVICE CORPS (NYSC) 2015 Jos, Plateau B.Sc. Business Administration Second Class (Upper Division- Madonna University Okija, Anambra State SENIOR SECONDARY CERFICATE EXAMINATION (SSCE) 2009 Comprehensive Secondary Vocational School National Business and Technical Examination Board (NABTEB) Omu-Ajose, Comprehensive High school, Ijebu-Ode SENIOR SECONDARY CERFICATE EXAMINATION (SSCE) 2007 Omu-Ajose Comprehensive High School, Omu-Ijebu, National Examination Council (NECO) PROFESSIONAL MEMBERSHIP: Million Dollar Round Table Membership, 2022 Chattered Institute of Loan and Risk Management Membership, 2014