Retz Glenn T. Gerona
Lot 5, Block 16, City Employees Village,
Brgy. Cubay, La Carlota City 6130-Skype ID: retzglenn
(+63)-
(+63)-
Working Experiences:
Customer Service Representative – Telstra Prepaid
Teletech
March 25, 2017 to November 29, 2017
2nd Floor Robinsons Cybergate,
Araneta St. Bacolod City 6100
Job Responsibilities:
- Help customer understand their mobile usages specifically on their mobile data.
- Activate new SIM.
- Process Post-paid account to Pre-paid.
- Process and educate to process recharge.
Tier II Technical Support Representative – Spectrum/TWC HSD
Convergys
July 05, 2016 – November 07, 2016
Two Sanparq Building, Lacson Street, Bacolod City 6100
Job Responsibilities:
- Provide first call resolution to customers when it comes to their technical
concerns.
- Provision Cable Modems.
- Assist and walk through customers in how to setup or install their equipments.
- Provide basic troubleshooting steps over the phone with technical concerns.
- Provide basic networking troubleshooting steps.
Tier II Technical Support Representative – DiSH Network
SPi Global
March 21, 2016 – June 18, 2016
Jupiter Street, Makati City Philippines
Job Responsibilities:
- Provide first call resolution to customers when it comes to their technical
concerns.
- Provision Cable Modems.
- Assist and walk through customers in how to setup or install their equipments.
- Provide basic troubleshooting steps over the phone with technical concerns.
- Provide basic networking troubleshooting steps.
Technical Support Staff / IT
Dr. Pablo O. Torre Memorial Hospital - Riverside Hospital
July 1, 2013 – March 11, 2016
B.S. Aquino Drive, Bacolod City 6100
Job Responsibilities:
- Installs/assembles personal computers in requesting departments.
- Troubleshoots problems encountered by users in the Hospital Information
System.
- Troubleshoots computer units and printers.
- Sets-up and updates software.
- Schedules preventive maintenance.
Customer Service Representative
Transcom Worldwide
December 7, 2011 – June 29, 2013
Brgy. Tangub, Bacolod City 6100
Job Responsibilities:
-Assist customer on processing their payments with simple billing
explanations and restoring their service.
-Provide other information as part of customer guarantee to make sure that
customers are satisfied.
Systems Trainer / I.T
IL & FS Technologies Philippines, Inc.
March 8, 2010 – March 8, 2011
Quezon City, Philippines 1100
Job Responsibilities:
-Train and assist personnel in the use of a computerized land registration
application.
-Maintain workstations, servers, printers, VOIP and WAN link connection
with the main office.
-Make daily and weekly report activity and audit workstations and servers.
-Assist daily activities through integrated work flow modules PRMS, LIS,
HRMS, and FMIS using OSS (Operation Support System).
-Train RD in the use of OSS.
Computer Specialist & Network Administrator
Wishsystems Corporation
February 2008 – December 2009
Colonia Yap, Federated State of Micronesia
Job Responsibilities:
-Troubleshoot Computer Hardware & Software problems.
-Computer Hardware Setups.
-Computer Software Installations.
-Computer Reformat
-Installing LAN & TCP/IP Configurations in Internet café and offices.
-Setup Web Server and Proxy Server Using Fedora Distribution.
-Window 2003 Server setup, Windows XP, Windows Vista, Windows7
Cellphone Specialist
Yrless Communication Center
June 2002 – January 2008
Victorias Center Mall, Victorias City
Job Responsibilities:
-Provide Technical Support for mobile phone clients from software
installations to hardware problems.
-Troubleshoot and repair hardware & software mobile phone problems.
Training Certificates:
Negros Software Unlimited
2nd floor, Centroplex Mall, Gonzaga cor. Locsin sts., Bacolod City
Training Certificate
JTN Cellphone Repair & Tutorial
#42 Amelia Avenue, Bacolod City
Cellphone Repair & Troubleshooting Certificate
Waysonics Radio-TV Specialist
47 Mabini street, Bacolod City
Practical Electronics with Basic Television Certificate
Personal Information:
Age:
Sex:
Height:
Weight:
Civil Status:
Date of Birth:
Place of Birth:
Nationality:
31 yrs old.
Male
5’8 “ / 172.76 cm
160 lbs / 72.73 kg
Single
September 20, 1985
La Carlota City
Filipino
Educational Attainment:
Tertiary:
Computer Technician
Institute of Manpower and Computer Technology
Lopez Jaena St., Bacolod City
Year 2002 – 2005
Secondary:
Doña Hortencia Salas Benedicto National High School
La Carlota City, Negros Occidental
Year 1998 – 2002
Elementary:
La Carlota South Elementary School II
La Carlota City, Negros Occidental
Year 1992 – 1998