Retz Glenn Gerona

Retz Glenn T. Gerona Lot 5, Block 16, City Employees Village, Brgy. Cubay, La Carlota City 6130-Skype ID: retzglenn (+63)- (+63)- Working Experiences: Customer Service Representative – Telstra Prepaid Teletech March 25, 2017 to November 29, 2017 2nd Floor Robinsons Cybergate, Araneta St. Bacolod City 6100 Job Responsibilities: - Help customer understand their mobile usages specifically on their mobile data. - Activate new SIM. - Process Post-paid account to Pre-paid. - Process and educate to process recharge. Tier II Technical Support Representative – Spectrum/TWC HSD Convergys July 05, 2016 – November 07, 2016 Two Sanparq Building, Lacson Street, Bacolod City 6100 Job Responsibilities: - Provide first call resolution to customers when it comes to their technical concerns. - Provision Cable Modems. - Assist and walk through customers in how to setup or install their equipments. - Provide basic troubleshooting steps over the phone with technical concerns. - Provide basic networking troubleshooting steps. Tier II Technical Support Representative – DiSH Network SPi Global March 21, 2016 – June 18, 2016 Jupiter Street, Makati City Philippines Job Responsibilities: - Provide first call resolution to customers when it comes to their technical concerns. - Provision Cable Modems. - Assist and walk through customers in how to setup or install their equipments. - Provide basic troubleshooting steps over the phone with technical concerns. - Provide basic networking troubleshooting steps. Technical Support Staff / IT Dr. Pablo O. Torre Memorial Hospital - Riverside Hospital July 1, 2013 – March 11, 2016 B.S. Aquino Drive, Bacolod City 6100 Job Responsibilities: - Installs/assembles personal computers in requesting departments. - Troubleshoots problems encountered by users in the Hospital Information System. - Troubleshoots computer units and printers. - Sets-up and updates software. - Schedules preventive maintenance. Customer Service Representative Transcom Worldwide December 7, 2011 – June 29, 2013 Brgy. Tangub, Bacolod City 6100 Job Responsibilities: -Assist customer on processing their payments with simple billing explanations and restoring their service. -Provide other information as part of customer guarantee to make sure that customers are satisfied. Systems Trainer / I.T IL & FS Technologies Philippines, Inc. March 8, 2010 – March 8, 2011 Quezon City, Philippines 1100 Job Responsibilities: -Train and assist personnel in the use of a computerized land registration application. -Maintain workstations, servers, printers, VOIP and WAN link connection with the main office. -Make daily and weekly report activity and audit workstations and servers. -Assist daily activities through integrated work flow modules PRMS, LIS, HRMS, and FMIS using OSS (Operation Support System). -Train RD in the use of OSS. Computer Specialist & Network Administrator Wishsystems Corporation February 2008 – December 2009 Colonia Yap, Federated State of Micronesia Job Responsibilities: -Troubleshoot Computer Hardware & Software problems. -Computer Hardware Setups. -Computer Software Installations. -Computer Reformat -Installing LAN & TCP/IP Configurations in Internet café and offices. -Setup Web Server and Proxy Server Using Fedora Distribution. -Window 2003 Server setup, Windows XP, Windows Vista, Windows7 Cellphone Specialist Yrless Communication Center June 2002 – January 2008 Victorias Center Mall, Victorias City Job Responsibilities: -Provide Technical Support for mobile phone clients from software installations to hardware problems. -Troubleshoot and repair hardware & software mobile phone problems. Training Certificates: Negros Software Unlimited 2nd floor, Centroplex Mall, Gonzaga cor. Locsin sts., Bacolod City Training Certificate JTN Cellphone Repair & Tutorial #42 Amelia Avenue, Bacolod City Cellphone Repair & Troubleshooting Certificate Waysonics Radio-TV Specialist 47 Mabini street, Bacolod City Practical Electronics with Basic Television Certificate Personal Information: Age: Sex: Height: Weight: Civil Status: Date of Birth: Place of Birth: Nationality: 31 yrs old. Male 5’8 “ / 172.76 cm 160 lbs / 72.73 kg Single September 20, 1985 La Carlota City Filipino Educational Attainment: Tertiary: Computer Technician Institute of Manpower and Computer Technology Lopez Jaena St., Bacolod City Year 2002 – 2005 Secondary: Doña Hortencia Salas Benedicto National High School La Carlota City, Negros Occidental Year 1998 – 2002 Elementary: La Carlota South Elementary School II La Carlota City, Negros Occidental Year 1992 – 1998