Retchelyn Cruz

RETCHELYN CRUZ VIRTUAL ASSISTANT | ADMINISTRATIVE SUPPORT | SOCIAL MEDIA MANAGEMENT PROFILE CONTACT Negros Occidental, Philippines 6119 -- Highly organized and detail-oriented Virtual Assistant with a strong background in administrative support, appointment scheduling, and project management. Adept at handling email and calendar management, task coordination, and client communication with efficiency and professionalism. Tech-savvy with experience using Google Workspace and social media tools. Proactive, resourceful, and solution-driven, with a keen ability to prioritize tasks and streamline operations for business growth. Dedicated to delivering top-tier support to help business owners stay focused on their core goals. WORK EXPERIENCE General Administrative Support SKILLS Administrative & Executive Support Calendar & Schedule Management Email & Inbox Organization Task & Project Coordination Client & Freelancer Communication Deadline & Priority Management Social Media Assistance Google Workspace & Online Tools Problem-Solving & Proactive Thinking Excellent Written & Spoken English CERTIFICATIONS Your Best Virtual Assistant Social Media Management Complete Mastery Course - March 2025 The HR Dept – Loughborough, West Bridgford & Ashby De La Zouch | October 2024 - December 2024 Social Media Management Created and managed social media content calendars to drive consistent messaging, boost engagement, and grow follower base. Scheduled and managed posts across various platforms, aligning with branding and marketing strategies. Lead Generation and Research Conducted prospecting activities to identify new business opportunities and potential clients. Performed email scraping to compile accurate, targeted contact lists for outreach campaigns. Administrative and Organizational Support Efficiently managed calendars, scheduling appointments and ensuring alignment with priorities. Reviewed and arranged transcription outputs, ensuring clarity, proper formatting, and alignment with client requirements. Field Associate (Insurance Claims Processor) Lifebank Microfinance Foundation, Inc. | June 2014 - October 2022 Information Management & Communication Coordination Serve as the main point of contact, streamlining communication between different stakeholders to ensure clarity, efficiency, and timely resolution of issues. This fosters collaboration and minimizes misunderstandings. Program Coordination & Execution Oversee the operational aspects of implementing programs, ensuring that they are executed effectively and align with organizational objectives. This includes logistical planning, resource allocation, and monitoring progress. ClairVoyance E-learning Academy 1 week Virtual Assistant Training (Google Workspace) - August 2024 ClairVoyance E-learning Academy 2 Weeks Virtual Assistance Training - July 2024 Freelancing Neophytes Campsite VA For Neophytes Course - June 2021 REFERENCE Gerson Visen MI/LI Supervisor Lifebank Foundation, Inc. Email:-Ruth Arbael De Juan Human Development Manager Lifebank Foundation, Inc. Email:-Nicola Morrison (Client) Director HR Dept – Loughborough, West Bridgford & Ashby De La Zouch Email:- Stakeholder Relations & Issue Resolution Bridge communication gaps by addressing inquiries, resolving conflicts, and ensuring that all parties’ needs are met. This enhances organizational harmony and client satisfaction. Claims Pre-Verification & Quality Control Verify the completeness and accuracy of claims documents, ensuring they meet the required standards before processing. This reduces errors and expedites claims handling. Claims Processing & Documentation Handle end-to-end claims processing, from data entry to approval, ensuring timely and accurate resolution. This involves maintaining records, calculating benefits, and communicating claim statuses. Inventory Management & Logistics Coordination Oversee the stock levels of critical documents and coordinate their distribution to various branches or field staff, ensuring continuous operations without delays. Reporting & Data Analysis Compile, analyze, and present data on claims and insurance statuses, providing management with actionable insights to support decisionmaking and policy adjustments. Monitoring & Notification System Management Proactively track insurance expirations and inform relevant parties, ensuring timely renewals and preventing lapses in coverage that could impact clients and the organization. District Assistant Lifebank Foundation, Inc. | March 2007 - June 2014 Data Reporting & Analysis Support Gather, organize, and present data in a clear and concise format, providing management with actionable insights. This ensures informed decision-making and improves operational transparency. Meeting Documentation & Information Management Accurately capture key points, decisions, and action items during meetings, creating organized records for future reference. This helps maintain accountability and ensures seamless follow-up. Document Preparation & Professional Communication Craft and refine business documents that convey information clearly and professionally, adhering to company standards. This supports effective internal and external communication. File Management & Data Organization Implement efficient systems for storing and retrieving digital records, ensuring data accuracy, security, and accessibility. This optimizes workflows and reduces time spent on administrative tasks. Event Coordination & Calendar Management Handle the logistical aspects of meetings and events, from scheduling and sending invites to organizing venues and materials. This ensures smooth execution and minimizes scheduling conflicts. Customer Support & Issue Resolution Respond promptly to client or team inquiries, offering solutions to problems and maintaining a high level of customer satisfaction. This fosters trust and strengthens professional relationships.