Retchel Maribao Obcianal

I am a highly motivated and detail-oriented professional with a strong background in data analysis and workforce management. My experience includes optimizing workforce efficiency, developing and maintaining scheduling strategies, and providing real-time feedback to enhance performance. I am proficient in MS Office, including Power BI and MS automation apps, which allows me to complete tasks with efficiency.

In my previous roles at Nearsol Philippines, I developed and maintained scheduling strategies to optimize workforce efficiency and provided real-time feedback to optimize performance. I also have experience as a realtime analyst, monitoring data to ensure adherence to schedules and service levels. My skills also include monitoring and maintaining dialer systems, generating performance reports, and analyzing them to provide insights into campaign effectiveness.

Additionally, my background includes extensive experience in customer service and technical support. I have successfully resolved a wide variety of customer requests and complaints, and acted as a primary point of contact for computer and system-related concerns. I have a Bachelor of Science in Information Technology from Iloilo Science and Technology Barotac Nuevo Campus, where I graduated

Cum Laude and was recognized as the Most Outstanding Graduate. My qualifications in leadership training and event planning, combined with my ability to be creative, organized, and detail-oriented, ensure accuracy and high-quality output in my work.

I am confident that my skills and proven experience in data analysis, workforce management, and technical support make me a strong candidate for a wide range of freelance opportunities. I am passionate about ensuring system and process dependability and am committed to delivering high-quality results.