Resty Cabatingan

I am a reliable and experienced Virtual Assistant with a strong background in supporting US-based healthcare providers. My core expertise includes insurance verification, appointment scheduling, and secure payment collection, all performed in full compliance with HIPAA regulations and industry best practices.

I have worked closely with medical practices to verify patient insurance eligibility and benefits before scheduled appointments, ensuring accuracy and reducing delays in care. My experience spans various insurance providers, including private insurers and government programs like Medicare and Medicaid. I am confident navigating electronic medical record (EMR) systems and insurance portals to manage prior authorizations, benefit checks, and claim-related inquiries.

One of my key strengths is scheduling patient appointments with efficiency and professionalism. I understand the importance of maintaining an organized calendar for healthcare providers while prioritizing patient needs and minimizing scheduling conflicts. I communicate clearly with patients to confirm appointments, provide reminders, and reschedule as needed—all while maintaining a friendly and respectful tone.

In addition, I am well-versed in payment collection procedures, including processing co-pays, issuing invoices, and following up on outstanding balances. I strive to make the payment process smooth and transparent for patients while ensuring accurate financial records for the practice.

I take pride in being highly organized, detail-oriented, and responsive. Working remotely has strengthened my ability to manage tasks independently, meet deadlines, and adapt quickly to new systems or workflows. Whether using healthcare CRMs, EMRs, or billing software, I learn quickly and stay focused on accuracy.

Overall, my goal is to help healthcare providers operate more efficiently and improve the overall patient experience through professional administrative support. I bring a strong work ethic, a positive attitude, and a passion for excellence in everything I do.