Reshma Shaik

RESHMA SHAIK 📞 - | 📞-| 📞 Portfolio: My Portfolio PROFESSIONAL SUMMARY Web Designer and Technical Support Expert with over 6 years of experience in Website Development, WordPress customization, and Customer Support. Specialized in creating responsive and visually appealing websites using WordPress, Divi, Elementor, Astra, CSS, HTML, JavaScript, and PHP. Skilled in troubleshooting, debugging, and providing real-time tech support to enhance website performance and user experience. Strong background in freelance web development, collaborating with clients globally to deliver tailored solutions. Adept at optimizing websites for SEO, speed, and mobile responsiveness. Experienced in customer support, creating knowledge base articles, and conducting training sessions to help clients achieve their website goals. Proficient in managing multiple projects simultaneously, ensuring timely delivery and high-quality results. EXPERIENCE (6+ yrs) Technical Support Expert Elegant Themes (Remote) Jul 2021 – Mar 2025 ● Customer Support and Query Resolution: Provided real-time online chat support for customers, assisting with WordPress, Divi related queries. Ensured timely and effective resolution of customer issues, enhancing overall user satisfaction. ● Technical Troubleshooting and Debugging: Debugged and troubleshoot complex issues involving CSS, HTML, JavaScript, and PHP for website customization and functionality. Identified and resolved technical challenges to ensure seamless website performance. ● Performance Optimization and Enhancement: Guided customers in optimizing website performance, enhancing speed, and resolving technical challenges. Implemented best practices for SEO, speed, and mobile responsiveness to improve search rankings and user engagement. ● Knowledge Base and Tutorial Creation: Created and maintained comprehensive knowledge base articles and tutorials to assist users in troubleshooting common issues independently. Developed step-by-step guides and video tutorials to enhance user understanding and self-service capabilities. Web Designer Redder Services Pvt Limited, Bangalore Sep 2018 – May 2021 ● Designed and Developed Websites: Created user-friendly and visually engaging websites using WordPress, Divi, Elementor, and Astra. Specialized in Divi Theme customization, enhancing UI/UX with advanced CSS, HTML, and JavaScript techniques. ● Website Maintenance and Troubleshooting: Provided ongoing website maintenance, troubleshooting technical issues, and ensuring smooth performance. Developed custom solutions to extend WordPress functionality and meet specific client needs. ● Client and Team Collaboration: Worked closely with clients and internal teams to understand business goals and implement design solutions aligned with those objectives. Maintained long-term professional relationships through exceptional service and support. ● Administrative and Operational Support: Managed administrative tasks, contributing to the startup's operations and growth. Assisted in project management, ensuring timely delivery and high-quality results. ● Technical Expertise and Custom Solutions: Specialized in creating custom solutions, optimizing websites for SEO, speed, and mobile responsiveness. Delivered tailor-made solutions to enhance website functionality and user experience. TECHNICAL SKILLS ● WordPress, Divi, Elementor, Astra Theme ● Web Design & Development ● CSS, HTML, JavaScript & PHP ● Technical Support & Customer Service ● Troubleshooting & Debugging ● Website & SEO Optimization ● UI/UX Enhancement & Responsive Design EDUCATION 2018 - B.Tech Computer Science & Engineering, 81%. IIIT, RK Valley. PROJECTS & FREELANCE WORK E-commerce Websites: ✔ Promo Models: Designed a sophisticated website for a modeling agency featuring interactive modules, dynamic animations, and seamless payment integration. The site includes a user-friendly interface for model profiles, booking systems, and client testimonials and enhancing user engagement. (https://promomodels.ie/) ✔ L'Atelier Box: Created an aesthetically pleasing e-commerce site with custom animations and tailored elements. Implemented a robust product catalog, secure payment gateways, and an intuitive user experience to drive sales and customer satisfaction. (https://latelierbox.com/) ✔ FastComet: Developed a comprehensive membership site for a hosting company, incorporating secure payment integrations and a user-friendly login portal. The site features member-exclusive content, automated subscription management, and detailed analytics for tracking user engagement. (https://www.fastcomet.com/ ✔ Telehealth: Designed a professional e-commerce site for a health sector client to sell services. Integrated appointment booking systems, secure payment processing, and a responsive design to ensure accessibility across all devices. ( https://telehealth.org/) Corporate and Service Websites: ✔ Corporate Debt Advisors: Built a high-performance website with engaging animations and interactive modules. Optimized for SEO and speed, the site features detailed service descriptions, client testimonials, and a secure contact form to generate leads and improve search engine rankings. (https://corporatedebtadvisors.com/) ✔ Throwback Entertainment: Developed an interactive website for a company specializing in designing games. The site showcases products through engaging visuals, video demonstrations, and user reviews, enhancing the overall user experience and driving product interest. (https://throwbackentertainment.com/) ✔ Cometis: Created a multilingual e-commerce website to sell services globally. The site includes language selection options, localized content, and secure payment gateways, ensuring a seamless user experience for international clients. (https://www.cometis.de/de/) Specialized Websites: ✔ DFW Child: Developed a feature-rich site for a parenting magazine, including newsletter signups, subscription management, and interactive content. The site is optimized for SEO and user engagement, with a focus on delivering valuable content to parents. https://dfwchild.com/ ✔ Civilization VII: Created a highly customized website with advanced modules and elements. The site features improved SEO, fast loading times, and a responsive design, providing an optimal user experience across all devices. https://civilization.2k.com/civ-vii/ ✔ Tapnet: Designed a mobile-friendly lead generation website with custom elements and animations. The site is optimized for performance and SEO, featuring a streamlined user interface, lead capture forms, and detailed analytics to track user behavior and conversion rates. https://tapnet.com/ DECLARATION I hereby declare that the above information is true and correct to the best of my knowledge. Reshma Shaik