Reshma Khatun

Passionate about operational excellence and customer satisfaction, I thrive on refining systems and driving solutions. With a keen eye for improvement, I specialize in enhancing efficiency through innovative strategies.As an experienced Operations Manager, I've orchestrated seamless demo experiences and adeptly managed escalations while ensuring a steady teacher supply. My commitment extends to optimizing day-to-day functions, ensuring learners' seamless onboarding, and promptly addressing critical issues by collaborating with management.Adept in class scheduling and coordinating Live A Live sessions, I bridge communication gaps, fostering engagement. I liaise with faculty to fine-tune testing, timing, and topics, enhancing the learning experience. With a pulse on learner communication, I ensure timely information dissemination aligned with marketing strategies. My customer-centric approach shines as I address inquiries via calls and emails, proactively resolving concerns' take pride in upholding student engagement agreements, skillfully handling breach of contract matters. Furthermore, post-course completion, I curate impactful resumes, complementing comprehensive learning.Collaboration with the corporate team to facilitate student placements underscores my commitment to learners' success.Let's connect and explore how my proficiency in operational enhancement and team collaboration can elevate your organization.