Resday Tiongco

RESDAY TIONGCO​ Brgy. Sambag Culob, Anilao, Iloilo, Philippines, 5009​ - |- PROFESSIONAL SUMMARY Results-driven Virtual Assistant with extensive experience in Sales Development, Customer Service, Business Development, and Technical Support. Proven ability to manage teams, streamline operations, and drive business growth. Adept in cold calling, appointment setting, and sales strategies. Strong leadership and organizational skills with expertise in training and coaching new hires. EXPERTISE ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Sales Development & Business Growth Customer Service & Technical Support Cold Calling & Appointment Setting Team Management & Coaching Administrative Support Revenue Operations Marketing Strategies CRM (HubSpot, Mondays.com and etc.) Proficiency PROFESSIONAL EXPERIENCE Sales Executive Morgan Wendellman (VA) - Virginia, USA​ January 2023 - March 2025 ●​ Conducted lead mining and executed introductory sales calls, presenting Microsoft products to potential clients. ●​ Closed B2B deals and successfully launched a real estate campaign under the same company. ●​ Performed lead generation, cold calling, property comp analysis, and final deal closures in a B2C capacity. ●​ Supported both business and consumer clients with tailored solutions, contributing to revenue growth. Technical Support & Sales Expert Asurion (BPO) - Iloilo, Philippines​ October 2020 - December 2022 ●​ Handled inbound U.S. client calls, troubleshooting cellphone issues. ●​ Sold smart home device insurance to enhance customer security. Sales Development Representative WNS Global Services (BPO) - Iloilo, Philippines​ May 2019 - October 2020 ●​ Assisted U.S. clients with hotel and flight bookings worldwide. ●​ Provided sales support and guided customers in making travel-related purchases. Cold Caller & Appointment Setter Accentline (BPO) - Iloilo, Philippines​ May 2018 - April 2019 ●​ Made outbound cold calls to U.S. clients for life insurance qualification. ●​ Scheduled appointments with sales executives to close deals. EDUCATION Bachelor of Science in Business Administration, Major in Marketing Management​ University of Iloilo - Phinma (2019 - 2022) CERTIFICATIONS ●​ Revenue Operations Certification - HubSpot LANGUAGE PROFICIENCY ●​ English (Fluent) TECHNICAL SKILLS ●​ ●​ ●​ ●​ ●​ ●​ CRM Systems (HubSpot, Mondays.com and etc.) Microsoft Office & Google Suite Sales & Marketing Automation Tools Basic Troubleshooting Lead Mining Integrations