Renzy Dayna Ybañez

RENZY DAYNA GARCIA Address: Purok C Suaybaguio District Magugpo North Tagum City Davao del Norte Philippines Mobile:- Email address:-Skype ID:- SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Food Service - Hardworking service crew members with over two years of experience in the fast food industry with exceptional cash-handling experience with computerized systems that also process credit and debit card payments. Operational Management - 8 years of operational "Customer Service" experience in Tech, Billing, Collection, Logistics and Short-term Rental (Support mediums – Email, Support (Chat) and Phones). Telephone and Email Etiquette - Experienced in phone and email handling within the 8-year in Customer Service as a Virtual Assistant taking responsibility on making sure all calls are being answered with a proper resolution and all emails are being responded professionally. Administration and Documentation – with 8 years of experience preparing flawless presentations, assembling facility reports and maintaining schedules. Possess extensive expertise in Microsoft Excel and database management. Looking to leverage organizational multi-tasking and time management skills. EMPLOYMENT HISTORY: JOLLIBEE FOODS CORPORATION-GAISANO GRAND MALL BRANCH Service Crew-Cashier Apokon Road, Visayan Village, Tagum City, Davao del Norte 8100 September 2013 – January 2015 • • • • • • • • • • Hard worker with cashier experience, Able to work long hours in a fast-paced restaurant while on feet. Impressive skills in delivering friendly customer service. Excellent time management skills and consistently on time to shift. Capable of working on a team and maintaining a professional demeanor. Knowledge of food safety standards and proper food handling procedures. Able to follow a recipe according to company guidelines. Understanding of portion control, weights, and measurements while preparing food. Above average ability to multitask and prioritize tasks during shift. Strong verbal communication skills and listening ability. Proficient with money handling, credit card processing, and basic math. 727 Logistics Logistics Office Manager 11205 Lebanon Rd, Mt. Juliet, TN 37122, USA August 2021 – February 2023 – Full-time ● Ensures that products, inventory, parts, or people move from one place to another efficiently and cost-effectively. ● Review and research client needs and develop the best method of approach to fulfill them. ● Oversee the entire process of a shipment, from acquisition to delivery. ● Correspond with clients, suppliers, warehouses, and transportation hubs to ensure efficiency. DELGATE LOGISTICS AND WAREHOUSING Dispatch Service Manager 2030 Marine Dr #117, North Vancouver, BC V7P 1V7, Canada August 2020 - March 2021 ● Utilize a GPS tracking system in order to manage, trace and locate drivers within their assigned locations. ● Communicate and update arrivals, departures and eta times into the system and to load coordinator. ● Call future appointments to troubleshoot issues to try to fix issues and to prevent technician appointments. ● Oversee combine inbound/outbound workloads over up to 500 tons of freight with common daily levels averaging 350-400 tons of LTL freight. ● Compile payroll data accurately and completely for accounting to ensure employees are paid fully and accurately. ● Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity. ● Renegotiate current LTL rate discounts with regional partner carriers. ● Conduct defensive driving training classes and CDL license procedures and pretesting for qualified individuals. PELICAN EXECUTIVE VACATION SUITES Customer Service Manager 900 S Figueroa St, Los Angeles, CA 90015, USA March 2017 - April 2020 ● Answers calls regarding guest’s inquiries, questions and details about their reservation. ● Process in booking a reservation, set up arrival dates and time for, and collect payment for the upcoming reservations booked. ● Working from graveyard shift and extended hours if necessary, and able to work on days, if needed. ● Managing the admin staff, doing Escalation emails, Sup calls, monitoring operations. ● Responding to Sales inquiries, upselling booking reservations. SUTHERLAND GLOBAL SERVICES Customer Service Representative Luisa Square IT Bldg., Villamor St corner Jacinto Ext, Davao City, 8000 February 2015 - March 2017 ● Explain the customers’ bills, Process new orders for new customers, Troubleshoot the customers’ equipment/services if they are having service interruptions, process payments and provide information on customers’ account status. ● Providing customer satisfaction by answering customers' questions, providing their needs and future references. ● Works rotating shifts, work during the graveyard shift, weekends, holidays and must be available to extended shifts and be subject to emergency callout(s). ● Able to work effectively in a discipline environment with close supervision EDUCATIONAL ATTAINMENT: St. John Learning Center of Tagum Computer Programming NCIV Undergraduate (2012 – 2013) STI of Tagum Bachelor Science of Information Technology Undergraduate -)