RENZO TORCELINO DIZON
210 Saint Catherine Street Maricaban, Pasay City
Mobile: -
E-mail:-/-
Objective: To utilize my extensive work experience and to combine my ability to multitask, my
attention to detail, and my communication skills in a package that will help your business become an
even more effective organization than it already is.
Relevant Work Experiences
Dispatch and Dashcam Operator at Microsourcing Philippines
(From July 12, 2021 to June 15, 2023)
G/F Two-Ecom building, Harbor Dr. Mall of Asia Complex, Pasay City
Role: Dispatch and Dashcam Operator
Duties and Responsibilities:
Using problem solving skills to determine and analyze ATM faults and avoid
financially impacting errors.
Made outbound calls to dispatch jobs regarding ATM faults.
Took inbound calls to close off jobs/tasks.
Managed client service inbox.
Created jobs/tasks manually from clients inbox
Customer Service Representative at ePerformax Contact Centers and BPO
(September 7, 2020 to June 15, 2021)
9/F Scape Bldg., Macapagal Ave. Corner Pearl Dr. Pasay City
Role: Customer Service Representative for Sprint, now part of T-Mobile
Duties and Responsibilities:
Answering inquiries regarding our network, plans, and promotions.
Answering billing related issues and looking for ways to lower their bill to satisfy customers.
Providing troubleshooting steps for technical related issues.
Saving customers who are on the verge of canceling their account through negotiation.
Customer Service Representative at Transworld Systems Inc. (TSI)
(February 4, 2019 to April 17, 2020)
4/F Five-Ecom building, Harbor Dr. Mall of Asia Complex, Pasay City
Role: Guest Experience Associate at Choice Hotels
Duties and Responsibilities:
Answering inquiries regarding their bookings/reservations.
Assisting customers in reserving a room and making sure that it’s the best fit.
Handling complaints on phone calls and emails and provide compensation when necessary
depending on the gravity of the situation and making sure that the issue was rectified.
Customer Service Representative at Alorica
(January 14, 2017 to October 13, 2018)
4/F Three-Ecom building, Seaside Blvd. Mall of Asia Complex, Pasay City
Role: Financial Service Representative for Citibank
Duties and Responsibilities:
Answering inquiries regarding several credit cards and promotions we’re offering.
Assisting customers with their credit card application.
Gathering personal information and making sure that they are 100% accurate.
Reaching out to credit analysts in case more information or further review is required.
Personal Information
Date of Birth
Place of Birth
Age
Gender
Civil Status
Citizenship
Height
Weight
Religion
Languages Spoken
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September 1, 1998
Pasay City
25
Male
Single
Filipino
5’10”
165 lbs
Catholic
Tagalog, English
Characteristics and Skills
Time-management skills.
Responsible and punctual at all times.
Can work under pressure.
Willingness to learn.
Great English communication skills.
Problem-solver.
Team player.
Educational Attainment
June 2005 – March 2011
Elementary Education
Maricaban Elementary School
Saint Francis Street Maricaban, Pasay City
June 2011 – March 2015
Secondary Education
Pasay City East High School
E. Rodriguez Malibay, Pasay City
June 2015 – October 2015
Tertiary Education
Arellano University (BS Medical Technology)
3058 Taft Avenue, Pasay City
Character Reference
Mary Chelle Calzado
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Team Leader/Colleague
Matthew Urboda
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Colleague/Call Center Agent
Mark Kevin Hizon
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Colleague/Call Center Agent
I hereby certify that the above information is true and correct.
Renzo T. Dizon
Applicant
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