RENZO MIGUEL CARREON
P R O FILE
C A R EER SUMMA R Y
Experienced Trainer with a demonstrated
history of working in the BPO and Hospitality
Industry. Skilled in Customer Service, Quality
and Training.
Training Manager
Legal Soft Solutions | Feb. 2021 to current
Provide support to Training and other
Departments
Generating of Reports and Data Analysis
(GSuite, Office 365 and Monday.com)
Create Training Materials
Design Training and Course Curriculum
S K I L LS
Communication (Verbal and Written)
Data Analysis
Copywriting
Leadership
Technology
Training Design
Training and Coaching
C H A RACTER RE F E R E N C E S
Jan Michael Barbon
Head Trainer,
ePerformax Contact Centers & BPO
Cell:-
Jerwin Bojos
Account Supervisor,
iQor Philippines
Cell:-
Reggie Malapo
Assistant Concierge Manager,
New World Makati Hotel
Cell:-
H O W TO REACH M E
Cell:- /-
Email:-Address: Greengate Homes, Imus, Cavite
LinkedIn: www.linkedin.com/in/carreonrenzomiguel
Product Specifics Learning Assistant
ePerformax | May 2018 to April 2021
Provides product specific training
(telecommunications) to new hires
Quality Analyst (Aug. 2018 to May 2019)
CSR and Sales (May 2018 to Aug. 2018)
Customer Service Representative
iQor Philippines | Jan. 2017 to Apr. 2018
Takes inbound and outbound calls for
telecommunications consumers
Handles General Care LOB
(billing, activations, technical support)
Subject Matter Expert (Jan. 2018 to Apr. 2018)
Hotel Concierge
New World Makati Hotel | Apr. 2016 to Nov. 2016
Assist Guests with Queries
Book Reservations
Arrange Events, Transport, and Excursions
E D U CATIONAL B A C K G R O U N D
Tertiary: Lyceum of the Philippines University
BS Major in Cruise Line Operations in Hotel Services
Attended from A.Y. 2012 to A.Y. 2016
Honorable Mention
Dean's Lister - A.Y. 2015-A.Y.2016
Dean's Lister - A.Y. 2014-A.Y.2015
