Renzel Mae Lelis

RENZEL MAE LELIS MEDICAL VIRTUAL ASSISTANT About Me- - Deca Talamo, Davao City. LinkedIn With over 5 years of experience in the BPO industry in healthcare accounts and medical virtual assistant, I have a caring and friendly professionalism in customer service. A skilled multitasker capable of addressing multiple customer and company tasks with the utmost professionalism and accuracy. Flexible scheduling availability to include evenings, weekends, and some holidays. SKILLS Medical Billing Medical claims Medical Appeals Email and Chat Support Benefits and Eligibility Authorization Verification Electronic Medical Records (EMR) Microsoft Word and Excel WORK EXPERIENCE Monarch Physiotherapy Clinic l Calgary, Alberta, Canada MEDICAL VIRTUAL ASSISTANT Verifying benefits and eligibility - Sending appointment reminders Scheduling patient appointments Providing support via chat and email Handling inbound and outbound calls Exceptional written and verbal Following up with patients regarding today's appointments communication Contacting insurance and medical groups to follow up on Capable of working under multiple claims pressure Processing payments and maintaining organized records and Patient Scheduling documentation Inbound and Outbound Calls Assisting patient inquiries and concerns Calendar Management Updating patient information and records as needed EDUCATION BS Financial Management University of Mindanao Graduate Collaborating with medical staff to ensure seamless patient experiences Prioritizing tasks to enhance office efficiency Creating and distributing reports for management review Providing exemplary customer service to foster a welcoming environment for patients and staff alike. LANGUAGE English WORK EXPERIENCE FGC PLUS (HPI/ALN) Healthcare Executive - Provides chat and email support. Inbound billing specialist explains bills and patient responsibilities. Assists patients with insurance claims and account updates. Collaborates with posting and collection teams to resolve issues. Ensures timely follow-up on accounts needing review. Verifies patient demographics and insurance information. Calling the insurance and medical group to follow up on multiple claims. Handles billing and rebilling claims to the correct insurance. Collects copays and manages intake responsibilities. Offers exceptional customer service with a focus on empathy and understanding. Communicates effectively with patients to clarify any concerns or questions they may have. Maintains accurate and up-to-date records of all interactions and transactions. Balances multiple tasks efficiently while maintaining attention to detail and accuracy. Teleperformance - Customer Service Representative+ Subject Matter Expert (SME) Offering support via chat and email Verifying benefits, eligibility, and authorization Handling status inquiries for claims or appeals for both members and providers Confirming medication authorization status or determining if a prescription is needed Conducting peer-to-peer consultations Managing supervisor calls and assisting with billing and payment inquiries Providing comprehensive plan information and coverage options Guiding members through the online portal for user-friendly navigation Ensuring adherence to privacy and confidentiality regulations Educating members about preventive care and wellness programs