Renz Ryan Paquibot

WORK EXPERIENCE CUSTOMER SERVICE LEVEL 3 Lapu-Lapu City Manulife Mar 2019 - Dec 2019 -Responsible for delivering superior customer service to Clients/Financial Advisers and building customer satisfaction and loyalty. Client and customer R E N Z RYAN PA Q U I BO T Customer Service Level 3 requests range from basic product and contract inquiries to more complex transactions and problem resolution of their 401k plan. -Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements C O N TA C T S and clarify misunderstandings. -Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. PHONE NUMBER- -Worked with various american companies to handle their 401k plan. EMAIL-ADDRESS Kapaping,Basak , Lapu-Lapu City, 6015 TECHNICAL SUPPORT REPRESENTATIVE Cebu City Lexmark Research and Development Nov 2012 - Oct 2018 -Provided technical troubleshooting and problem solving for E D U C AT I O N technician and clients with Lexmark printers. -Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from our 2007 printers, protecting company reputation and loyal client base. BACHELOR OF SCIENCE -Developed exceptional attendance record with special Cebu Normal University, Cebu City • Major in Social Sciences 2003 HIGHER NATIONAL DIPLOMA Marigondon National attention to punctuality and preparation to work upon arrival. -Worldwide Printer Technical Support Handling Phone,email and chat in different Geo Location such as Africa,Asia,Europe,North and South America, New Zeal and Australia. Specializing in Hardware and Software Configuration Windows ,Mac, Linux, software Installation for Printer Driver. -Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. Highschool, Lapu-Lapu City -Patched software and installed new versions to eliminate • HS Diploma security problems and protect data. • Top 10% of Class -Assisted customers in identifying issues and explained solutions to restore service and functionality. -Explained technical information in clear terms to non- SKILLS technical individuals to promote better understanding. -Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Communications -Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find Organization appropriate solutions. Computer Proficient TECHNICAL/CUSTOMER SUPPORT Mandaue City Client Relations Teletech Inc. Jul 2008 - Nov 2012 Inbound and outbound calling -Technical Support Engineer for Different Companies abroad , AT&T, Hewlett Packard and Charter Communications. Support Multi-Task Management includes Internet Connectivity ,Cable Internet and Printer Support for HP using Windows ,Mac,Linux, software Computer Literate Installation for Printer Driver. -Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. Team building -Trained and developed new sales team associates in products, selling techniques and company procedures. CRM Systems -Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Excellent communication -Maintained customer satisfaction while handling product returns quickly and professionally. -Answered incoming calls from residential and small business Customer Satisfaction customers. -Identified and solved technical issues using variety of Process improvement diagnostic tools. Customer Service PRIVATE SCHOOL TEACHER Proficient in MS Office Mandaue City Little Angels Montessori May 2007 - Mar 2008 -Handling Grades 6 to Fourth Year. Teaching Philippine History,Asian History,World History and Wold Economics. LANGUAGES -Assessed students' strengths and weaknesses regularly to provide appropriate methods for addressing learning needs. Filipino -Talked with students in need of extra attention and made plans to assist with concerns. -Created engaging lesson plans, fostered culture of discovery English and provided well-organized classroom structure to help students succeed in program. -Inspired academic success based on belief that all students can achieve excellence, regardless of background. -Utilized curriculum which reflected diverse educational, cultural and linguistic background of student body. -Helped students develop important learning skills and good study habits useful in trade school or college education. -Adapted teaching strategies to remain inclusive to multiple learning styles. -Evaluated student assignments and projects with corrective comments to guide reasoning skills. COMMUNITY MANAGER Tron Oct 2018 - Feb 2020 -Managing a community of cryptocurrency start up under the Tron Blockchain. Community managing using telegram, instagram, facebook and twitter. -Planned and executed promotional activities to drive community engagement and increased investors. -Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration. -Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably. -Monitored online presence of company's brand to engage with users and strengthen customer relationships. -Increased customer engagement through social media. -Developed marketing content such as blogs, promotional materials and advertisements for social media. -Analyzed and reported social media and online marketing campaign results. ABOUT ME Strongly focused, with the ability to complete tasks accurately in a fastpaced environment with conflicting deadlines. Experienced Technical/Customer Support with over 13 years of experience in customer management and troubleshooting. Expert in Customer Relations with proven abilities in speaking the English Language. Ready to bring commitment to goals and keen problemsolving abilities. HOBBIES Trading cryptocurrencies Singing Composer EXTRA-CURRICULAR ACTIVITIES VOICE OVER ARTIST Lexmark Research and Development Feb 2018 - Feb 2018 Recorded the companies emegency protocol. Cebu City