Renz Gumapal

RENZ GUMAPAL VIRTUAL ASSISTANT PROFESSIONAL FOCUSED COLLABORATIVE P R O F E S S IO N A L P R O F IL E CAREER SUMMARY I am an accomplished Virtual Assistant with expertise in real estate support, CRM management, and client relations, known for improving processes, maintaining accuracy, and delivering exceptional service in fast-paced remote environments. Transaction Coordinator Hey Buddy Solutions | Feb 2025 to Jun 2025 C O M P E T E N C IE S CRM Systems (Follow Up Boss, etc.) Social Media Management Tools Database Management Systems Reporting and Dashboard Tools Data Analysis Software Technical Support Platforms EDUCATIONAL TRAINING TRINITY UNIVERSITY OF ASIA Bachelor of Secondary Education 2018 ICCT Colleges Foundations Inc. Bachelor of Science in Engineering 2020 Tracked paperwork and deadlines for real estate transactions Coordinated with agents, clients, and vendors Ensured complete and accurate documentation Maintained organized digital records Followed up on pending items to ensure smooth closings Executive assistant Victor Song Royal LePage | Jan. 2024 to Jan 2025 Managed schedules, emails, and correspondence Prepared documents and marketing materials Coordinated real estate transactions from start to finish Liaised with clients, agents, and vendors Maintained client records and streamlined office operations General Virtual Assistant / Lead conversion specialist Livian Keller Williams | Dec. 2021 to Dec 2023 Managed and optimized lead conversion strategies using CRM tools Conducted audits and generated performance reports Improved follow-up processes and boosted conversion rates Trained new assistants on CRM tools and workflows Supported teams with database management and client communications Customer Support Specialist / Sales REACH ME (-- linkedin.com/in/renzmg08/ QUANTRICS ENTERPRISES INC. | OCT 2018 TO SEP 2021 Handled customer inquiries via chat and email Resolved technical and billing issues efficiently Delivered personalized solutions to boost customer satisfaction Supported sales through product knowledge and upselling Maintained accurate records of interactions and resolutions