Renz Carlo Sanchez

RENZ CARLO SANCHEZ CUSTOMER SERVICE SPECIALIST | TECH SUPPORT PROFILE CONTACT --Brgy, Teacher’s Bliss, 119 Pilipino, Quezon City, Metro Manila https://rcsanchez.my.canva.site A dedicated professional with 5 years of BPO experience in customer service, email/chat support, and CRM tools. Also, handled BPO accounts for both non-voice and voice. Confident in handling client concerns with empathy and efficiency, and worked with international clients from the US, UK, and such. Looking to bring my communication and problem-solving skills to a long-term remote role where be able to continue providing top-tier support while assuring self discipline, minimal supervision and shift flexibility. A detail-oriented, a fast learner, and tech-savvy associate. WORK EXPERIENCE EDUCATION AMA UNIVERSITY Alorica INC. July 2017 to July 2018 Customer Service Representative - Amazon E-commerce Retail 2014 to 2017 Bachelor of Science in Information and Technology (4th year college - Trimester) SKILLS Google Workspace/ MS office Upselling/Cross Selling CRM Tools/Ticketing System Data Entry / Admin Task Social Media Management Lead Generation Graphic Design Fluent English communication (both written and verbal) Technical, Navigation and Telus Corporation November 2018 to November 2019 Customer Service Representative - Uber Retention Fraud Audit Acquire BPO - RELX November 2019 to November 2021 Technical Support Representative CRM Technical Support VXI Global Solutions - Comcast/Xfinity July 2024 to July 2025 Customer Service Representative Technical Support Sales/Upselling and Cross Seling Billing Accurate/Fast typing Handling Irate customers with empathy REFERENCE Multitasking in high-pressure Jenny Dice Peña Leo Neil Bernadino environment Colleague Supervisor Phone:- Phone: - Email : - Familiarity in US/UK and other International business culture Email : -