Renz Antonio

Renz Rovimin Tan – Antonio CAREER OBJECTIVES: * To secure an opportunity to develop further my skills and abilities for continuous career development; * To be able to obtain a career wherein I will be able to support my family’s financial needs in these times of competitive and changing lifestyle; and * To have a stable profession in this remarkable environment. Contact Details Address: #1 Daang Tubo St. Kambal Road, Guitnang Bayan 2, San Mateo Rizal 1850 Mobile No. :- /- Email:-Personal Particulars Age: 30 years old Date of Birth: 22 Dec 1986 Nationality: Philippines Gender: Female Marital Status: Married Educational Qualifications Qualification: Bachelor's/College Degree Field of Study: Business Studies/Administration/Management Major: Tariff Laws and Customs Administration Institute/University: Philippine Maritime Institute, Philippines CGPA: 93/100 Graduation Date: 2006 Qualification: High School Diploma Field of Study: Others Institute/University: Novaliches High School, Philippines CGPA: 90/100 Graduation Date: 2002 Work Experiences Company Name: Concentrix Phils Position Title: Customer Care Representative / Workforce Apprentice Position Level: 1-4 Years Experienced Employee Specialization: Customer Service – TV, INT and HP Account Industry: Call Center / BPO Voice Account Duration: February 2015 - Present Monthly Salary: 25,000 Php (currently) Work Description: As a CCR, my priority concern is to provide assistance to our Client’s customers with regards to their Billing Inquiries, i.e balances, account details, billing information, promotions available and explanation of charges; Technical Assistance i.e, basic troubleshooting, rebooting of system, and temporary suspension of services; and Care Assistance for their Packages and Programming Changes i.e, change of packages, plan availability on their area, and making sure that excellent customer satisfaction is always a priority in each and every transaction. Company Name: DHL Company Position Title: Export Documentation Assistant Position Level: 1-4 Years Experienced Employee Specialization: Customer Service Industry: Call Center / Logistics / BPO Duration: September2009 -February 2010 Monthly Salary: 14,000 Php (starting) Work Description: Being exposed as an export documentation assistant,my basic responsibility is to provide quality service to the importation paperworks of our clients based onshore. These includes processing of computation of duties and taxes imposed to goods and correct analyzation of the taxes of the goods to be exported. I am also designated as a team leader in the group which is responsible for reporting of performance and quality assurance done by the members to be sent out onshore and the upper management. These basically includes all datas received on a daily basis that will be concluded on a weekly or monthly consultation with the superiors with regards to the processes/procedures that should be or would be eliminated or to be improved so that work load enhancement can be achieved. Skills Skill Years Proficiency Computer Literate 5 Advanced Customer Service 2 Intermediate People Management 2 Intermediate Languages: (Proficiency: 0=Poor - 10=Excellent) Language Spoken Written Filipino 10 10 English 8 10 Text Resume / Additional Info STRENGTHS: * Has a positive outlook on things; * Ability to work individually and as team member; * Attentive to details and a fast learner. * Ability to show constructive criticism. * Being courageous on work habits to exceed expectations INTERESTS AND SKILLS: Workforce Enhancement Program Concentrix Phil. WEP – July 2016 – December 2016 As a WEP or RTA Apprentice, my function to ensure that Line Adherence were secured throughout the entire scheduled hours for the agents; optimization of the schedules (breaks and lunch) per agent; and Reports Generations using tools of WFM. Sending of necessary reports to be seen by management and clients on hourly or daily basis, Queue Monitoring, Team Improvement Assessment and so on. Tariff and Customs Honor Society Vice President,- Treasurer, 2004 - 2005 Member, 2003 - 2004 Albatross, OfficialSchool Newspaper (PMI Quezon City Chapter) Senior Staffer/Journalist, 2005 - 2006 Junior Staffer/Journalist, 2004 - 2005 Computer Softwares (MS OFFICE) *MS Word *MS Excel *MS Powerpoint *MS Outlook *MS Adobe Photoshop Availability: Immediately (ASAP) ONLINE COURSES TAKEN: (certified) Diploma in Customer Service – ALISON.com Fundamentals of Operations Management – ALISON.com CHARACTER REFERENCES: Name : Ramil Tampus Position: Team Lead, Concentrix Phil. Tel:- Name : Christopher Begino Position: Manager , Concentrix Phil. Tel:- Name : Nickie Ann Dunton Position: Sales Supervisor, DHL Global Forwarding Company Tel:-