RENY JOY
BOLANTE-ORTULA
QA TESTER / CUSTOMER
SUPPORT/VIRTUAL ASSISTANT
PERSONAL PROFILE
I'm an experienced professional in the field of customer
WORK HISTORY
support and financial technology. My passion is to provide
Business Consulant
quality test data and resolved incidents the best way I
MISYS PHILIPPINES INC
can. I love to cook for my family and friends during quality
OCTOBER 2018 TO PRESENT
time.
- Resolves incidents and request by clients within SLA
- Reviewing and analyzing systems specification
PERSONAL SKILLS
- Executing test scripts and reviewing test results
- Reporting and documenting technical issues
- Excellent Communication Skills
- Help troubleshoot issues
- Strong Work Ethic
- Create logs to document testing phases and defects
- Great attention to detail
- Report bugs and errors to development teams using JIRA
- Patient
- Work with cross-functional teams to ensure quality throughout the
software development life cycle
SKILLS
- Virtual Assistance
- Research
- Finance/Bookkeeping/Tax
Customer Support Specialist
FACTSET PHILIPPINES INC
JUNE 2013 TO SEPTEMBER 2018
- QA Manual/Functional Testing
- Troubleshooting, Service and Operations Support
- Achieved a quality rating of 98% per month
- Microsoft Office Application
- Accurately resolving Client Support incidents in average of 300
- Email and Google Tools
weekly
- Provided input for Operations and Product Development Team in
improving the data collection process
CONTACT INFORMATION
- Delivered proactive research projects on historical
problem areas in database and on product in order to ensure
consistent and accurate data of the highest quality.
Contact no: -
Email:-Address: 260 Rd. 2 Doña Petra Tumana, Marikina City
Virtual Assistant/Researcher
AWM ACCOUNTANT AND TAX ADVISORS
PREVIOUS EDUCATION
JULY 2018 TO FEBRUARY 2019
- Responsible for UK corporation and self-assessment tax filing to
Miriam College
HMRC through the use of TaxCalc Software
BS BUSINESS ADMINISTRATION MAJOR IN FINANCE,
- Transcribe Podcast and Youtube related topics as requested by
CLASS OF 2012
my clients
- Maintained a 4.1 GWA
- Consistent dean's lister
- Recipient of CHED and College Scholarship
- College Officer in School Organization
- Responsible for preparation of AWM's client financial statements
- Maintained Facebook groups and pages of AWM Accountants and
Tax Advisors
- Research UK properties as per client request based on his
requirements
- Occasionally answers calls
Research Analyst
MY REFERENCES
FACTSET PHILIPPINES INC
APRIL 2012 TO MAY 2013
- Primary responsible for the collection of accurate and reliable
specific industry metrics data or KPI’s for Oil and Gas industry to
internal database and also to internal and external clientele.
Bea Laarni Ma-Peralta
Senior Database Administrator
Contact no: -
- Fulfilled the research and market study of the documents for the
companies involved in the Oil and Gas in order to support clients
on data queries.
- Created queries for Oil and Gas companies to clarify certain
policy issue.
- Maintained production and quality rating file to support
company’s descriptive data like business summary and other
textual information in Microsoft Office application.
Melanie Caparas
Virtual Assistant
Contact no: -
