Reniel Levin Paul Mallari

I always strive for excellence in anything that I do. I don't compete with others but I compete with myself making sure that I get better and better. I welcome new ideas and concepts, and I develop innovative creative solutions to problems. I am able to work well on my own initiative and can demonstrate a high level of motivation not only to myself but to the people I work with. I make work fun and exciting, learning new skills and techniques is a must. I am very confident that I can perform well in any task given to me because I know how to set my priorities, manage my time, produce results and outperform myself.

All the clients that I have worked with understand all of this because my work generates results. They all know that I have the passion to make their business my own treating each cent they spend as my own investment

Almost 5 years of experience in the BPO industry as a Team Leader/Coach for phone agents mainly handling Customer Service, Technical Support and Inbound Sales. Great communication and writing skills. 

-Customer/Technical/Sales Specialist via Phone/Chat/Email.

-Generate reports and ensure to hit the client's key metrics.

-AI data mining/integration to customer interaction via Phone or Chat.

-Knowledgeable in using Zendesk, Shopify, Oberlo, Aliexpress, and Dropshipping mechanics.

-Provide coaching and support to hit monthly/weekly targets for team members.

-Data analysis and report building.

-Excellent knowledge of Sales Fundamentals.