Renie Pinmiliw

 Renie B. Pinmiliw -225 Holy Ghost Extension, Baguio City August 26, 1984 - EDUCATION Doña Nicasia Juco Puyat Elementary School, Baguio City Saint Louis High School Aurora Hill, Baguio City University of Baguio, AB Political Science WORK EXPERIENCES PLDT Sales Representative - - Calling customers for promos and offers through the phone or set up location, making sure to hit Certain quotas at the end of the day. Johnsons Controls, Texas Instrument, Material Handler (Nov 2006 – Sept 2011) -transporting materials from one area to another, including Liquid nitrogen refilling and maintenance. Sitel Philippines, Baguio City, (Sears) - Customer Representative/Mentor/escalations (Jan 2012 – Jan 2016) - interact with customers and answering questions. Provide information about the products and services, take orders, respond to customer complaints, and process returns. Escalating managerial calls and provide updates to new agents. Serve as a Point of contact if supervisors are not available. My Outdesk GVA (U.S Real Estate) (Feb 2016-June 2016) - Self-employed administrative or personal assistance, works remotely at home for various clients. To Upload blogs or email newsletters, Respond to emails and set up email lists, Transcribe voice memos, conference calls, Run your calendar and plan travels, Do Research and more. Marketing/Event organizer/Human resources - Grimm’s Quarter Herb tribe resto pub (May 2016 to Dec 2016) -Organize events and concerts, Advertise events through social media, Make poster for concerts, Manage stage for bands and performers including recruitment and auditions. Sitel Philippines, Baguio City SM cyber zone (Directv) – Billing and sales representative (Aug 2016 –present) -Answers billing questions, Selling promotional offers to customers, Applies credit and take Pay-per view bill and payments, Troubleshooting basic TV receiver and internet connection issues. SKILLS Good interpersonal and communication skills English proficiency (written and oral) Time management Team player/team leader basic technical troubleshooting Advance computer knowledge can work under pressure Discipline selling Excellent mentoring skills advance recruitment strategy eye and hand coordination Character References John Jacob Palaganas, Team Supervisor - Efren Mapanao, (Sitel) Sears Escalation team -- Joseph Chinanglas, (Sitel) Sears Escalation team-