Renelyn Gumban

RENELYN DISCAYA GUMBAN Block 4, Purok Sampaguita, Brgy. New Isabela, Tacurong City -- EDUCATIONAL ATTAINMENT Tertiary: NOTRE DAME OF TACURONG COLLEGE Course: Bachelor of Science in Business Administration EMPLOYMENT BACKGROUND VAS OUTSOURCING – Appointment Setter (Virtual Assistant) US Account November 2020 to June 2021      Calling prospective clients and scheduling appointments. Contact prospective clients and talk to them about products or services. Keep accurate records of each call/conversation. Sending calendar invites to every appointment set using Calendly app. Sending Reports of Appointment Set and Daily Call logs. VAS OUTSOURCING – Live Chat Support Representative for Onlinevisas (US Account) January 2021 to June 2021    Responding to customer queries regarding US visas in a timely and accurate way via chat. Identifying customer needs and helping customers with US Visa Application. Setting Strategy Session with Immigration attorneys who will be able to answer their   questions. Setting Attorney’s Appointment using Calendly app. Sending daily reports of Chat logs and Attorney’s Appointments. NUMED PHARMA INC. – Head Sales Agent October 2017 to January 2021  Collection of outstanding invoices.  Prepare batches of invoices for data entry.  Maintain updated clients files and contacts.  Monitor office supplies and requisition new materials as needed.  Review and verify employees monthly travel expenses.  Process and record payments and prepare checks.  Receive and verify invoices and requisitions.  Record and monitor monthly sales and collections.  Prepare employees monthly benefits and salaries.  Prepare, maintain and organize all financial documents for certified audit. SCHNEIDER ELECTRIC - Technical Support Representative (US Account) March 2016- July 2017  Received inbound customer calls, chats and Email inquiries.  Diagnose costumer issues through process of elimination by asking probing question.  Analyze costumer problem and provide corresponding solutions.  Provide hardware and software technical support.  Document issues appropriately based on existing guidelines. WEST CONTACT SERVICES - Technical Support Representative (US Account) February 2012- February 2016  Received inbound customer calls, chats and Email inquiries.  Assist customers with identifying problems & provide resolution.  Provide primary level technical support for Comcast Video and Internet customers.  Document issues appropriately based on existing guidelines. PJ LHUILLIER GROUP OF COMPANIES - Teller/ Vault Custodian January 2010-January 2012  Receiving and counting cash at the beginning of shift.  Cross-sell insurance and other company services.  Receive cash payment for sending Transactions.  Dispense cash for payout transactions both domestic and international.  Maintain balanced sheet for daily transactions.  Prepare monthly sales and Target Report. SITEL PHILIPPINES - Customer Service Representative (US Account) May 2009-December 2010  Received high volume of customer inquiries of SEARS products and services.  Meets the standards of the job, such as quality standards, adherence to schedule, and average handling time.  Escalate issues properly to correct department to solve customer issues and concerns.  Tracks and documents inbound support requests and ensures proper notation of customer problems or issues