Renelyn Castrodes
Cagayan de Oro 9000-
Work Experience
Quality Assurance Analyst
Support Zebra - Cagayan de Oro
August 2018 to Present
• Reviewing calls and provides feedbacks to agen
• Providing call transcripts, analysis, reports and storyline based on the reviewed calls
• Assisting in process creation, development and documentation
Chat Support Representative
Support Zebra - Cagayan de Oro
January 2015 to February 2018
• Providing customer service through chat and/or email
Call Center Agent
Support Zebra - Cagayan de Oro
August 2013 to December 2015
Education
Bachelor of Science (College Level) in Electronics and Communications
Engineering
Xavier University - Ateneo de Cagayan - Cagayan de Oro
June 2007 to June 2010
Skills
• Chat Support, Basic Excel, Call Transcription
