Renee

Renee Geisel Customer Service Director Operational Assistant -SKILLS A friendly and dependable person with 8+ years of customer service, management and sales experience looking to get back to work. I have worked in retail, a restaurant, and an inbound customer service call center. These experiences have helped to hone my skills of patience, being attentive, listening, and going above and beyond the expectation. EXPERIENCE Upwork Jan 2019 - PRESENT Oak Mountain LLC Operational Assistant August 2020-Present Uploaded over 500 images to a Printful store front for four stores Download and create a google spreadsheet of files of communications between her and her designer. Some light research into slang word trends This is an ongoing project with light work about every couple of months Elking LLC Data Entry and Personal Assistant January 2021-February 2021 ( Short Term Project) Create Evernote profiles on all Illinois Representatives and Senators. I had to include Bio, Social Media and Websites Pages as well captain contributors. Create a Spreadsheet of all Representatives and Senators with the map of their district and any committees they are a part of. Perfect Practice Integrating Gorgias CS Helpdesk February 2021-March 2021 ( Short Term Project) Get emails forwarded to Gorgias Set up automations and Rules Add preset macros Set up and activate Gorgias Chat on website Set Up proper views for best efficiency Get Facebook message and comments directed to Gorgias Test and follow up with Client to make sure Gorgias is working effectively for them. Actyvv LLC Customer Service Director June 2019 - March 2021 Answer Customers Emails Via Zendesk Ticketing Software Change address or contact details of customers in Shopify, Add or Remove items from customers orders via Shopify Making Macros, tags and views insideZendesk Software. Making Google spreadsheets to track customers' requests if needed. Making and applying discount codes for customers in Shopify. Apply refunds for customers via Shopify Help with proofreading websites and social media ads. Monitoring and reporting back response time In charge of a three person team Reporting back recurring issues customers were having Researching and recruiting influencers from Instagram and Youtube Creating Customer Customer Service documentation and loom recordings for Training. Pet Party Customer Service- Part Time March 2020- Jan 2021 Respond to customer via Etsy Messaging Adding Images to Retool to be added to customers socks. Set up live chat and ticketing software Zendesk for their website customer service. Setting up triggers and automation for more efficient workflow in Zendesk, Making Macros, tags and views inside Zendesk Software. Assisting in writing macros Cape Clasp Integrating Gorgias CS Helpdesk September 2020 - October 2020 Get emails forwarded to Gorgias Set up automations and Rules Add preset macros Set up and activate Gorgias Chat on website Set Up proper views for best efficiency Get Facebook message and comments directed to Gorgias Test and follow up with Client to make sure Gorgias is working effectively for them. Carmen Sol E-commerce Assistant & Customer Service Rep (Part-Time Short Term Project) January 2020-May 2020 Respond to customers via Facbook Messenger Initiate Transfers in Shopify Set up Live Chat with the software reamaze Set up live chat and ticketing software Zendesk Set up Customer Ticketing Software with labels and workflow ( Reamaze) Change address or contact details of customers in Shopify, Add or Remove items from customers orders via Shopify Making Macros, tags and views inside Zendesk Software. Making Google spreadsheets to track customers' requests if needed. Making and applying discount codes for customers in Shopify. Apply refunds for customers via Shopify Help with proofreading websites and social media ads. Monitoring and reporting back response time Muller Customer Service ( Short Term Facebook Project) Jan 2020-Jan 2020 2.5 weeks January 2020 - January 2020 Respond to customers via Facbook Messenger This job was a short term project meant to finish processing a free gift promotion from the Holidays as they were backed up. I would go through and add customers information to a spreadsheet and then respond to the customer that their free gift is on the way. If customers did not send all their information we would kindly ask them for the rest of it. Nicholas Christie LLC E-commerce Shopify Assistant & Customer Service Rep Manager January 2019 - January 2021 Answer Customers Emails Via Gorgias and Zendesk Ticketing Software Change address or contact details of customers in Shopify, Add or Remove items from customers orders via Shopify Making Macros, tags and views inside Gorgias Software Using Ship Monk to track or re-ship customers orders. Making Google spreadsheets to track customers' requests if needed. Making and applying discount codes for customers in Shopify. Apply refunds for customers via Shopify Stay At Home Mom, Florida, Business Owner - Mom & Wife August 2012 - May 2019 Started and ran my own handmade shop on Etsy.com and Amazon. Took pictures, wrote production descriptions, set prices and sold items on Ebay. Worked on daily tasks on Mturk.com items ranging from data entry, surveys, voice recordings and rating websites. Babysat for two years a 6 year old and a 8 year old. Caring for and homeschooling my three children while handling household tasks. Built two computers. Learned how to build and fly a quadcopter FPV. Kangaroo, Orange City, Florida - Assistant Manager August 2011 - August 2012 Counting and logging the Daily Money and Inventory Ordering new stock of items if needed. Making sure that all employees knew their assigned jobs and were completing them. Coming up with new ideas and promotions to help with up sells. Upselling to every customer when they check out to increase sells. Keep the store and parking lot clean for customers. Do a daily log on the computer of all items completed that day and our sales numbers. Checking out and assisting customers and making sure they walk away happy. Checking in our truck every week to make sure we got all the inventory that we ordered. Mcdonalds, Ohio - Trainer February 2010 - June 2011 Opening the restaurant by preparing the food for the day. Taking orders, checking out the customers, and serving the customers their order. Making sandwiches and making sure that the cook line, french fries and meats stay stocked. Handling customers complaints and concerns in a calm, patient and understanding way so that they walk away happy. Train all new employees on how to use the cash register, headset and on how to act towards customers. Anfani, Arizona - Customer Service Representative for Verizon Wireless June 2008 - December 2008 Answering inbound customer service calls in relation to Verizon Wireless Bills. Be able to effectively answer customers' questions, solve any problems the customer may have and do everything you can to make sure that customer is happy all while being patient and understanding. Be able to type at a speed of 35 wpm Be able to talk and type and look into the problem all at the same time. Follow proper business procedures with each phone call. Verifying each customer no matter how angry they get, no more than 30 seconds of dead air, be actively engaged with the customer, and know when to transfer the customer if you can not help them. EDUCATION North Union High School , Ohio - Diploma 2002 - 2006 Achievements: 2nd place in Mock Trial Honor Roll or Merit Roll all Four years Chapter Degree in FFA 1st place in FFA State Agronomy Competition 2nd Place National FFA Agronomy Competition