Renee Wolf

RENEE WOLF SUMMARY Dedicated administrative assistant with 21 years background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Superior WPM typing speed and diverse software proficiency. EXPERIENCE Workers Compensation Claims Assistant CorVel Corporation Sacramento | Folsom, CA | September 2015 - January 2022 Opened, sorted and monitored claims. Updated spreadsheets in Microsoft excel to track claims payments and doctor appointments. Set up medical and QME appointments for claimants. Created case files, professional correspondence and claims notices. Provided quality customer service to claimants, medical staff, adjusters, and AA and DA throughout claims process to deliver timely service to customers while staying in compliance. Reviewed documentation and accounts to gain full picture and process claim accordingly. Processed high volumes of bodily injury claims efficiently while working in fast-paced environment, supported six adjusters. Consulted with surveillance team, claim manager and other entities to receive support specific to assigned claim. Complied with confidentiality regulations in handling customer information. Processed claims for payment. Collaborated with fellow team members to manage large volume of claims. Stayed current on all training for my position as well as completed state training for higher positions to advance employment status, trained new hires. Panel Scheduler II Maximus | Folsom, CA | August 2013 - September 2015 Create PDF File of medical records to send to the Reviewer on file, once received noted Entellitrak for Adjudicators to finalize. Communicate with doctors' offices to keep cases current and to clarify doctor reviews. Work special projects into my schedule while still making my daily production quota. Review spreadsheets of cases with anomalies and correct them so they may be completed within the requested time frame. Demonstrated ability to work independently by prioritizing office responsibilities through process improvements to insure quality production. Helped trainers update departmental standard operating procedures to accurately reflect the current practices. Administrative Assistant CONTACT--Poulsbo, WA 98370 SKILLS 10-Key Proficiency/Typing 65+ WPM Data Entry Documentation MS Office Suite Knowledge Training new hires Check Processing Meticulous Attention to Detail Document and File Management Research and Analytical Skills Multitasking and Time Management Appointment Coordination Accounting Support Verbal and Written Communication Judgment and Decision Making Confidentiality and Data Protection EDUCATION AND TRAINING High School Diploma Highlands High School, North Highlands, CA June 1994 California Department of Technology | Sacramento, California | June 2013 - August 2013 Demonstrated ability to work independently. Created and generated spreadsheets using Microsoft Excel. Handled business correspondence and incoming mail. Drafted letters and memos; responded to and forwarded email; prepared bulk mailings. Answered multi-line telephone; screened and routed calls to the appropriate county officials. Took dictation from video form and sent them to team members This was a volunteer position. Funds Research Specialist II HomEq Servicing Corporation | North Highlands, CA | February 2001 - November 2012 Researched home loans to locate missing or incorrectly applied payments and corrected them so principle and interest spread correctly on the loan Contacted home owner, prior lenders, FedEx, and UPS to request proof of missing payment. Re-amortized loan (using Microsoft Excel) in multiple scenarios to see which would be most beneficial to borrower, many of these were used in court. Ran and updated daily spreadsheets for stop alerts on the database; began new spreadsheets for end of month balancing of loans; reviewed all stopped loans for end of month accuracy. Created letters to be sent to borrowers that were approved by HR and added to system for all employees to use. Contributed in policy and procedures department manual. Trained new hires.