Renee
Spencer
2679 E Waterview Ct.
Chandler, AZ--
Skills
Professional
Computer
Data Entry/Cleansing
Self-Motivation
Project Management
Prioritize and Multi-task
Organizational Skills
Administrative Tasks
Accounting
Customer Service Skills
Online Research
Critical Thinking
Entire Microsoft Office Suite
SQL/Solr/Access Queries
MS Project Management
Oracle/SQL Database
Access Database
Xero
Data Integration
Quickbooks
Salesforce.com
MS Dynamics ERP, CRM
Experience
Independent Contractor / Data & Virtual Assistant Services
November 2016 – Present
I help businesses with data and administrative services. With data work, I format, classify, modify,
replace, organize, delete and correct collected information across multiple data fields. When clients
outsource data cleansing services to me, I help them channel their database resourcefully and devise
better targeted sales and direct marketing campaigns. I rectify all irregularities in data, updating old and
obsolete data, performing referential integrity checks, organizing mailing lists, ensuring consistent
attribute names and create homogenous pools of data to provide my clients with more effective data.
As a virtual assistant I provide administrative, creative and technical services to businesses. I am driven
with a determination to see my clients succeed. As a virtual data or administrative assistant I can help
your business with:
• Managing contact lists and customer spreadsheets
• Maintaining a calendar and setting up meetings
• Transcription and handling correspondence
• Making travel arrangements
• Handling billing and accounting
• Preparing and sending out e-mail newsletters
• Handling client inquiries by phone or e-mail
• Other office administrative work as needed
• Identifying and removing duplicate records in your data set
• Identifying and revising irrelevant, inaccurate, incomplete, missing, spurious, invalid,
corrupt or obsolete data.
• Interlinking and consolidating multiple data sources.
• Correcting values against a known set of entities; name, gender, pronunciation, address,
contact details and lower/upper case specifications.
• Rectifying discrepancies with respect to spellings, abbreviations and type errors.
Data Operations Analyst 1 / Televerde
July 2015 - October 2016 (1 year 4 months)
Worked with Data Operations management, documented requirements to define standards and rules to
ensure master data was compliant with the company’s business strategy, contractual and governance
policies and quality requirements. Closely interacted with stakeholders to provide master data subject
matter expertise to various project teams as it related to MDM and governance.
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Maintained, monitored, and verified the accuracy of the master data in the applicable
systems.
Identified and executed continuous improvement opportunities within the data
management processes in the applicable systems.
Identified missing or incorrect master data standards and defined system requirements
or process changes to address problems.
Provided subject matter expert system support for MDM tools and governance.
Made master data management software configuration changes to support business
processes.
Worked with the Data Operations team and IT Developers to validate that the software
solution would satisfy the business needs.
Conducted functional testing of master data management application releases and
provided the initial business support to the team to ensure they understood new
features, configuration changes and process changes that impacted data handling and
data quality.
Created and delivered user documentation to ensure proper use of changed and newly
implemented efforts.
Provided mentorship to Data Operations team on Master Data best practices.
Provided user administration and training on applicable Master Data products.
Assisted with Data Operations list fulfillment for complex sales or peak sales cycles to
deliver targeted lists.
Worked with Data Operations team to support Client Success and Operations
Department on troubleshooting or improving campaign data to meet and exceed client
expectations.
Data Services Specialist / Televerde
January 2013 - June 2015 (2 years 6 months)
Using the most comprehensive B2B database of more than 300 million unique organizations, 70 million
individual contacts, and 1.5 billion social profiles I help businesses keep ahead of the curve. Utilizing our
Marketing Data Services Platform (MDSP), I help our clients with their ongoing data management to
strategically identify the most qualified buyers. Also responsible for on-going training and support to our
data delivery team to ensure our data standards are exemplary for our clients.
Data Delivery Coordinator / Televerde
January 2011 - December 2012 (2 years)
Helping companies keep their marketing database "campaign ready" and helping them accelerate
conversions at all times. Providing high quality contacts for our clients with our Exactus product.
Delivery and QA of ongoing data acquisition, enrichment and segmentation methodologies. Assist in
finding and maintaining highly accurate, functional role-based, title-based and technology install-based
contact information that includes a rich set of demographic and firmographic information.
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Farm Accountant / Ak-Chin Farms
July 2008 - February 2010 (1 year 8 months)
Proficiency in maintaining backend database system and impromptu queries and reports.
Calculate and forecast crop yields, revenue projections and expenses monthly and yearly.
Present financial reports to Ak-Chin Farm Board and Ak-Chin Community Council monthly or as required.
Project Manager / CSN
February 2006 - June 2008 (2 years 5 months)
Promoted within 9 months of employment from Accountant to Project Manager.
Recovery of over $1 million in revenue and generated new revenue streams and product base.
Implementation of Microsoft Dynamics, including developing training guide and courses for users.
Maintain server, databases, and security settings for all company users.
Director / South Mountain Health Supply
July 2003 - January 2006 (2 years 7 months)
Promoted within 1 year from Staff Accountant to Director. Expanded sales to include government
accounts and online retailing, generating over $6 Million in revenue. Maintained system hardware,
server, databases and security settings for company. Created and maintained SQL and Access reports.
Financial Statements, Tax filing and reporting, GL and Managerial reports.
Internal Auditor II / GRIC at Gila River Casinos
April 2001 - June 2003 (2 years 3 months)
Discovery of huge loss in gaming departments during special audit. Knowledge of Federal, State, GRIC
and other laws, regulations and policies as they pertain to gaming operations. Prepare audit reports in
gaming, operational, performance, financial and other special audits as required. Gather information,
analyze complex transactions, identify root causes and report on findings.
Director of Finance / Madison School District
June 1991 - March 2001 (9 years 10 months)
Non-profit accounting and finance. Supervised Accounts Payable, Accounting Coordinator and
Purchasing department. Provided monthly financials to departments. Prepared School District budget.
General Ledger, Account Code Maintenance, Ad Hoc Reporting. State and Federal Grant Reporting,
Financial Statements and Tax Filings.
Education
2013 – 2015
Master of Information Systems Management / DeVry University
Graduated with Honors with an Emphasis in Data Administration and Management.
1999 – 2001
Master of Business Administration / University of Phoenix
1996 – 1999
Bachelor of Science, Business & Accounting / University of Phoenix
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