Renee L. Martinez
- |-| Denver, CO 80123 | linkedin.com/in/reneelmartinez
Senior Level Learning and Development Leader
Learning and Development leader with deep expertise in driving a learning culture across an organization. Known for
building and fostering business relationships, learning portfolio management, program management and leading teams
through all phases of the Analysis, Design, Development, Implementation and Evaluation (ADDIE) project lifecycle
framework. Passionate about leading teams and developing talent to support the strategic business goals to enable the
enterprise to achieve success.
Leadership Development | Team Leadership | Program Development | Cross-Functional Collaboration
Consultant | Problem Solving | Program Management | Project Management | Strategic Thinking
Professional Experience
TIAA, Denver, CO
Senior Learning Director, Head of Global Learning
July 2023 – October 2024
Led a team of Learning and Development managers and associates on multiple complex projects for more than 10,000
associates, creating and overseeing the learning strategy and portfolio for over 25 executive leaders and managing over
80 innovative learning solutions aligned with business and enterprise goals.
• Expanded and combined a Leadership Development Program with enrollment at 115% of initial expectation,
achieving 95% of participants stating they would recommend the program to others and 96% stating it is a
worthwhile investment of their time.
• Directed Corporate Functions New Hire bringing five programs together providing a one-stop-shop for all new
hires including a roadmap for both associates and managers, overall reducing time to proficiency by 30%.
• Launched Learning and Development site bringing all learning programs created for CS&T into a one-stop-shop
serving over 6,000 associates reducing time to identify training materials by 60%.
• Oversaw creation of instructor-led course designed to enhance the relationships across the global workforce as
the company expands, piloted with positive results allowing for an enterprise-wide expansion.
Senior Learning Director, Head of Learning for Client Services & Technology (CS&T)
February 2022 - July 2023
Led a team of learning professionals and multiple complex projects for over 6,000 associates, overseeing the learning
strategy and portfolio for 15 executive leaders and managing over 60 innovative learning solutions aligned with business
and enterprise goals.
• Created an environment of associate enablement and growth through curation of content and creation of a
customized learning program to build leadership skills for individual contributors within the technology lines of
business, launching program with over 200 associates enrolled with 98% of program participants stating they
would recommend the program to others and 92% stating it is a worthwhile investment of time.
• Focused on future skills and needs of 350 associates whose jobs are impacted by offshoring or automation by
creating a learning strategy and program to upskill/reskill associates with five releases of focused content over 6
months and over 2,000 courses completed.
• Led the strategy and work to create consistent learning paths for each of the eight Guilds and brought together
the multiple upskilling requests from tech lines of business to create learning maps resulting in being named
Guild Network Partner of the Year.
• Met the needs of the National Contact Center Human Capital Plan by refreshing the new hire program to a
hybrid model allowing for 70% asynchronous self-paced learning and 30% practical application and coaching of
the skills with decreased time to proficiency by 12%.
Renee L. Martinez
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Learning Director
January 2021 - February 2022
Owned the creation of the learning strategy, managing a team of learning professionals and projects for Client Services,
overseeing, consulting and influencing lines of business to create cost-effective, innovative, performance and process
improvement learning solutions, aligned with business and enterprise goals.
• Created an environment of associate enablement and growth through curation of leadership content and a
customized learning program to build leadership skills for individual contributors, conducting and completing
seven programs in total for four different lines of business with 98% of program participants rating the program
as excellent over a two-year period.
• Collaborated with leaders to establish stakeholder networks, called Learning Councils, that helped to coordinate
and connect priorities and initiatives across their line of business.
• Focused on future skills and needs of Client Service associates by creating a strategy to upskill and reskill to meet
both the mobility and growth goals of the organization.
Learning Manager & Facilitation
January 2013 - December 2020
Managed learning projects and advised business on creating cost-effective, performance and process improvement
learning and development solutions, aligned with business and company goals.
• Led training team, partnering with IT leaders to create an Academy of 60 courses in less than six months
supporting the company’s technology transformation in how 1,000 technologists work globally daily.
• Design, develop and executed a series of Finalist presentation and sales training sessions for the Sales Teams
including Sales, relationship management teams and other leadership helping to increase the win rate from 38%
to 64% over a two-year period.
• Partnered to manage the learning portfolio for the institutional business while influencing learning priorities and
resources including creation and execution of training for over 300 associates over a two-year period.
Additional Relevant Experience
Performance Consultant, TIAA, Denver, CO
Individual Consultant, TIAA, Denver, CO
Investment Associate, Norwest Investment Services, Inc., Denver, CO
Bank Teller, Norwest Banks, Denver, CO
Professional Training and Certifications
Education
Master of Arts (MA), Education, University of Webster, St. Louis, MO
Bachelor of Arts (BA), Secondary Education, Social Science, University of Northern Colorado, Greeley, CO
Series 7 and 63 licensed
