RENEE ANGELA D. CHAN
HIGHLAND PARK, IL 60035
(332)--
Objective
I am seeking the
opportunity to expand
my skills, knowledge
and experiences. I am
eager to learn and
open to tackling a
range of tasks.
Experience
Sitel Philippines | Health Solutions-Alight
Seasonal Account
Customer Service representative |
October 2017-April 2018
● Manages Consumers Account by
offering assistance in enrolling their
health care benefits, including health care
for medical, vision and dental.
● Answers inquiries over the phone.
● Assist clients and discuss the health
program that we offer.
InterGlobe Technologies | Car,
Rental and Ticketing
Travel Associate | June 2018- August
2018
● Help clients identify their ideal travel
package based on their suggestions and
requirements.
● Review and assimilate all information
regarding travel destinations such as prices,
weather, language, currency, customs, etc.
● Provides the appropriate tour package to
the right customer.
● Negotiate any customizations or
modifications requested and
accommodate to the best level possible.
● Resolve any problem that arises regarding
the trip for the customer.
UPWORK
Customer Support Video Specialist|
June 2019- June 2020
● Video chatting with customers to validate
their profile and ID photos.
● Trouble-shooting with customers when
technical difficulties arise.
● Notes on customer accounts with the
results of your video chat.
Identity Document Review | June
2020-June 2021
● Trouble-shooting with customers when
there are technical difficulties.
● Review identity documents including
passports, national IDs, and driver’s
licenses, and evaluate the documents and
the customers’ Upwork profile.
● Identity Verification Team is responsible for
verifying and validating the identity of
our freelancers and clients.
Carenet Healthcare | Molina
Healthcare
Engagement Specialist | February 2022-January
2023
● Help clients to do their assesment as per state
to help their needs.
● Resolve any problem that arises regarding their
health insurance.
Special Project
VT Reviewer | UPWORK
June 2020- October 2020
● Review of the testimonial and provider to ensure
accuracy and reliability of the testimonial.
Patient Engagement Specialist | UPWORK
● Engaging with past patients especially
men who previously obtained a shaving
waiver.
● Answering questions by email,chat and
phone call.
● Booking an appointment.
Education
Bachelor of Arts in Theater Arts-
Polytechnic University of the
Philippines
Skills
● Exceptional customer service
● Active Listening ● Detail Oriented
● Strong Communication Skills ● Proficient in
Microsoft products ● Patient Scheduling
● Data Entry ● Interpersonal Skills
Tools
● Zendesk ● Slack Communication
● Google Sheet ● Microsoft Excel
● GoMeyra ● Dr Chrono ● MedSender
● Hushmail ● Bird Eye ● Mend Family
● Salesforce
References
Venus Friend
Virtual assistant
UPWORK
Contact No.:-
Nica Andres
Customer service representative
Sitel Philippines
Contact #:-
D’janne Thomas
Team Manager
UPWORK-Carlea Jenkins
Team Manager
Carenet Healthcare-
