Rene Roberto Rivera Martinez

RENE RIVERA EXPERIENCE About Me I have a ten years working experience in the areas of customer services, supply chain management and dispatch. I also graduate as an Engineer in Logistics and have 3 years experience on the field. --Colonia Alameda 3rd Street, 14 ave LANGUAGE English (Advance) Customer Service, Startek, San Pedro Sula August 2012 — December 2015 • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work, in both English and Spanish • Provided assistance and resolve inquiries on a specified time. • Basic technical assistance with their wireless devices Concentrix - Customer service, San Pedro Sula September 2016 - 2017 • Basic Technical assistance, breakdown of bill expenses, and general assistance with their phone service. Assistance is provided through calls and chats. • Promoting additional services to the customer while solving their issues Spanish (Native) Coats Honduras - Choloma January 2018 - January 2022 EXPERTISE Management Skills Creativity Customer service Critical Thinking Leadership Writing Managing and following up on production orders of different thread fabrics Providing delivery dates to multiple clothing production industries from Honduras, Guatemala, Nicaragua, and Haiti, Managing training for new clients in the use of ECommerce Tools Managing training for new company employees in SAP Software Solutions Charger Logistics - San Pedro Sula June 2023 - December 2023 Dispatch Truck drivers all over California Manage and share with client documents such as, proof of delivery, pick up bill of lading, and different invoices Follow up on drivers' routes and deliveries Constant communication between the company and the client Manage driver’s check in and check out for their payroll EDUCATION Ceutec University Logistic Engineer - 2012 - 2021 Shaday Bilingual School Bachelor, Shaday Bilingual School, San Pedro Sula January 2007 — December 2011 REFERENCES David Midence from Cargill Honduras- Penelope Ruiz Redondo- Juan Carlos Paredes from Coats Honduras SA-