Rene Juvy Luy

Rene Juvy Luy - --WORK EXPERIENCE Jul 2024 - present Seacrch Engine Optimization Freelancer SEO are responsible for developing and executing SEO strategies to improve website visibility and rankings on search engine results pages (SERPs). Responsibilities • Conduct keyword research and analysis to identify opportunities for optimization • Develop and implement comprehensive SEO strategies aligned with business objectives • Optimize website content, structure, and meta tags for improved search engine visibility • Build high-quality backlinks to enhance website authority • Monitor and analyze website performance metrics to track progress and identify areas for improvement • Stay up-to-date with the latest SEO trends and algorithm updates • Collaborate with content creators and marketing teams to optimize content for SEO • Perform technical SEO audits and recommendations • Track industry and competitor SEO activities Jun 2020 - Sep 2023 Proprietor / Head Detailer Spektrum Detailing As a Head Detailer and Proprietor. This role combines hands-on detailing expertise with entrepreneurial acumen to drive business growth and deliver exceptional customer experiences. Responsibilities: Operational Management • Oversee daily operations of the detailing shop, including scheduling www.kalibrr.com P age 1 of 5 appointments, managing staff, and ensuring efficient workflow. • Maintain high-quality standards for all detailing services, including exterior washes, interior cleaning, waxing, polishing, and detailing packages. • Develop and implement detailing processes and procedures to optimize efficiency and productivity. • Manage inventory of detailing supplies and equipment. • Ensure compliance with health and safety regulations. Business Development • Develop and execute marketing strategies to attract new customers and retain existing clientele. • Build and maintain strong relationships with customers. • Manage the shop's financial performance, including budgeting, pricing, and profit and loss analysis. • Explore opportunities for business expansion, such as offering new services or opening additional locations. Technical Expertise • Possess advanced detailing skills and knowledge of various detailing techniques and products. • Train and mentor detailing staff on proper techniques and customer service. • Stay updated on industry trends and new detailing technologies. Apr 2015 - present Graphic Designer Freelance A versatile Freelance Graphic Designer having a strong eye for design, a passion for creativity, and the ability to deliver high-quality visual concepts. • Develop creative concepts and designs for a variety of projects, including: • Print materials (brochures, flyers, business cards, etc.) • Digital media (websites, social media graphics, email campaigns, etc.) • Branding materials (logos, style guides, etc.) www.kalibrr.com P age 2 of 5 • Collaborate with clients to understand their needs and goals • Prepare design presentations and mockups • Revise designs based on client feedback • Ensure designs align with brand guidelines and industry standards • Meet project deadlines and deliverables Feb 2013 - Nov 2014 Customer Service Teleperformance The Customer Service Representative - Collections is responsible for managing customer accounts with outstanding balances. This role involves effective communication with customers to understand their financial situation, negotiate payment arrangements, and resolve past-due accounts while maintaining a positive customer experience. Responsibilities: • Contact customers with past-due accounts to understand the reason for non-payment. • Explain billing statements, payment options, and consequences of non-payment. • Negotiate payment plans and settlement agreements. • Process customer payments and updates account information. • Escalate complex or unresolved accounts to appropriate departments. • Adhere to company policies and procedures regarding collections. • Meet daily, weekly, and monthly performance metrics. Oct 2010 - Mar 2020 Service Supervisor Tekna Autopaint and Allied Services The Service Advisor is responsible for managing the entire customer service process within the automotive service department. This role involves direct interaction with customers, assessing vehicle needs, providing accurate estimates, overseeing the repair process, and ensuring customer satisfaction. www.kalibrr.com P age 3 of 5 Responsibilities: • Customer Interaction: • Greets customers promptly and establishes rapport. • Conducts thorough vehicle inspections to identify repair needs. • Clearly communicates repair requirements and cost estimates to customers. • Handles customer inquiries and complaints professionally and efficiently. • Schedules service appointments and manages customer expectations. • Service Order Management: • Creates accurate and detailed service orders based on customer requests and vehicle inspections. • Assigns work orders to technicians and monitors progress. • Ensures that all necessary parts and materials are available for the repair. • Oversees the quality of repairs and ensures customer satisfaction. • Team Leadership: • Provides guidance and support to service technicians. • Monitors technician performance and productivity. • Enforces company policies and procedures. • Financial Management: • Prepares accurate estimates and invoices for customers. • Processes customer payments and handles refunds. • Monitors service department profitability. EDUCATION Jun 2009 - Mar 2012 Hotel & Restaurant Management Philippine Women's College of Davao PERSONAL STATEMENT Dynamic professional with over 10 years of experience delivering exceptional customer experiences across diverse industries. Possessing a strong foundation in automotive service, coupled with BPO expertise and entrepreneurial acumen, I excel at building lasting relationships and surpassing client expectations. My proficiency in SEO, graphic design, and business operations empowers me to contribute meaningfully to any team. Seeking a challenging role where I can leverage my versatile skill set to drive business growth and www.kalibrr.com P age 4 of 5 SKILLS deliver outstanding results. Corel Draw Adobe Photoshop Adobe Illustrator SEO On Page Optimization Search Engine Optimization (SEO) - Detailing - Sales and marketing - Service supervision - Team leadership - Time management - Problem-solving abilities - Communication skills - Business ownership - Customer service - Graphic design Email Support Appointment Setting Virtual Assistance Calendar Support www.kalibrr.com P age 5 of 5