Rene Balatbat

 SUMMARY To obtain a meaningful and valuable work that would further enhance my personality and mold my moral virtues towards self-actualization. And to be a part of your company’s success and growth through my interpersonal and organizational skills with dedication and hard work. EDUCATION School: Arellano University Course: AB Psychology Year Graduated: 2018 PROFESSIONAL EXPERIENCE Business Virtual Assistant (Landscaping Business) - 08/2020 – 07/2021 Phone calls Emails Manage CRM Accenture September 2018 – September 2019 Title / Position Senior Customer Adviser Specialist Account Virgin Media Duties and Responsibilities: • Taking payments, assisting customers that needs to clarify their bills, Issue with their delinquent account. • Answering inquiry about latest offers and promotions, offering new services to the customers like cable, broadband and phone. • Transferring of ownership or moving to a different address. • Assist in taking escalation calls as needed. • Suggest better option of service to customers that will best meet their needs. • Ensure queries regarding metrics are met. Conduent October 2017 – August 2018 Title / Position Senior Customer Service Specialist Account Hotwire / Travel Account Duties and Responsibilities: • Assisting customers to book a reservation • Handling the reservation if there is a problem with the hotel • Cancellation of the reservations processing the refund • Help to find alternate hotel for customers if they want to transfer. • Assisting customers to book rent a car if they want to explore the place. • Make sure that the hotel will meet the standards of the customers. Concentrix Services August 2016 – May 2017 Title / Position CSR / Sales Agent / Technical Representative Account Dish Satellite Duties and Responsibilities: • Assisting customers to all their inquiry • Offering them the latest promotions • Troubleshooting if they have problem with the service • Assisting customers if they need to add new channels or have it removed. • Making sure that they will know the latest offers that Dish have by that time. • Explaining their bill about the prorated charges. AFNI Philippines Inc. January 2015 – March 2016 Title / Position CSR / Subject Matter Expert (SME) Account Verizon Duties and Responsibilities: • Providing good customer service • Taking payments assisting for their inquiry • Offering new promotions • Explaining their bill about the prorated charges. • Handling 20 to 30 people before endorsing them to the production. • Assisting customers if they need to add new channels or have it removed. Patriot Global Marketing Inc. May 2008 – November 2014 Title / Position Team Leader Account MSO / Multiple System Operator Duties and Responsibilities: • Handled 15 to 20 agents to perform at their best • Making sure that we are all align to our goals • Helping them to achieve their numbers everyday • Provide weekly coaching regarding Quality and Performance Metrics • Monitor and manage Service Level to ensure that daily targets are met • Engage in the hiring process and training of new employees • Monitor and maintain excellent result on Customer Satisfactory Survey