Rene Balatbat

Rene Balatbat Profile: Hi! My name is Rene, one of the Business Virtual Assistant. I'm looking forward to working with you the soonest. I'm excited to showcase my skills and to fulfill the task according to the core values. To help you grow your business and be part of your success is what I aim to do. My advantage for this position is that I can share my knowledge for having 11 years of experience working in the call center industry, and I believe I will be learning new things from your company as well. I am well trained to determine the wants and needs of the customers and providing the best options for them and finding the right balance. I can also work with minimal supervision do multitask for the betterment result of my job. I also handled my own team before as a team leader, I always make sure that we are aligned to reach our goals and provide the assistance they need. I learned how to create a learning path, a road map for the success of my colleagues and peers, and create a winning culture. I can also be trusted with other tasks such as email correspondence, chat support, and administrative related work just to name a few. With my experiences, I know that this will lead us to success, and become an asset to your business at the same time. I always believe that trust in the process will lead us to achieve our dreams because teamwork will be the key to our success. I will help you leverage your time so you can focus on other aspects of your business and I promise to bring with me my winning culture being the best that I can be for your team. Just always remember that I am here not just to work FOR you but to work WITH you. And we are partners in accelerating the growth of your business! Professional Experience Business Virtual Assistant - 08/2020 – 07/2021 Phone calls Emails Manage CRM Accenture – 08/2018 – 08/2019 Senior Customer Adviser Specialist Transferring of ownership or moving to a different address. Taking payments, assisting customers that needs to clarify their bills, Issue with their delinquent account. Assisting agents to handle difficult calls specially if the customer looks for a manager Conduent – 10/2017 – 08/2018 Senior Customer Service Specialist Handling the reservation if there is a problem with the hotel Cancellation of the reservations processing the refund Handling new agents to be familiar with their role as a representative Concentrix – 08/2016 – 05/2017 Subject matter expert (SME) Assisting agents if they have questions regarding on the process Explaining new updates to every agent making sure that they understood. Making sure that the tools agents using are working perfectly fine Patriot Global Marketing Inc. – 05/2008 – 07/2016 Team Leader Making sure that my team is align with the process Handling people to meet their goal in metrics Helping agents to produce numbers