Rene Thomas
Profile
Customer Support Advisor
Rene is an energetic, hardworking Customer Service Representative valued for
her nine years of fast, friendly, and efficient service in handling customer support
duties.
Rene's personality reflects the skill of active listening, which helps her understand
and address customers' needs quickly. Miss Thomas is passionate about serving
others from the heart, coupled with the fact that she is fearless and eager to take
on new responsibilities and leadership roles where applicable.
She believes in working her way from entry-level to the top by gaining experience
as an all-rounder. Miss Thomas values maintaining integrity and accountability in
the professional sphere.
Personal details
Rene Thomas--
Lawrence Tavern P.O.
JMAAW11 St. Andrew
Her core values also include being dependable, customer-focused, and teamoriented to meet the needs of any institution she works with.
Education
Sep 2013 - Jun 2014
University of the West Indies (UWI) Campus; 2a Camp Road Kingston 4
Bachelor's in Psychology
Telephone #-
Merl Grove High 77 Constant Spring Road Kingston 10
Female
Jamaica
Skills
Database Management
Project Mangement
Zendesk
Slack
Fraud/Loss Prevention
Sep 2009 - Jun 2013
Sep 2007 - Jun 2009
Oberlin High; Lawrence Tavern St. Andrew
Bachelor of Psychology
University of the West Indies
Present
Employment
Customer Service Representative
Datamint
Duties include:
Jan 2020 - Present
• Placing orders via inbound voice support for the Pizza Hut brand.
• Completing call notes and reports and updating them within the CRM as needed.
Customer Service
Email, Phone, Chat and
Social Support
Genesys, Vici Dialer
Intercom
Jira
Order Processing
Technical Support
• Directing customers to other resources where applicable.
• Communicating and coordinating with internal departments.
• Escalating priority issues to the high-level management.
• Resolving customer complaints regarding product sales/general customer
service problems.
• Researching the required information using available resources to fulfill pizza
orders.
KYC
Gorgias
I, Rene Thomas, consent to the processing of my personal data for the purpose of recruitment for the
position to which I am applying.
Qualities
Dependable
Honest
Trustworthy
Loyal
Empathetic
Customer Service Representative
Happy Customers
Jan 2020
Cashier/Supervisor
Jan 2019 - Jan 2020
M10 Bar and Grill, Kingston
• Handled cash, credit, and debit transactions using Point Of Sale systems.
• Counted money in cash drawers at the beginning and end of shifts to ensure that
amounts are correct and that there is adequate change.
Resourceful
• Took customers' orders via the telephone, cross-sold menu items and introduced
new delicacies.
Objective
• Served tables with customers' preferred meals/beverages.
Optimistic
Flexible
Active Listener
• Greeted dine-in/take-out customers when they entered or left the establishment.
• Maintained and tidied tables/checkout areas.
• Updated reports of daily/weekly/monthly transactions.
Critical Thinker
Fast Learner
Ability To Work Under Pressure
Multitasker
• Supervisored staff and activities for the kitchen and bar.
• Received ongoing training on store policies and expectations, including but not
limited to cash register transactions, draw balancing, retail front-end operations,
cashier audits/reports, customer service excellence, complaint resolution, store
opening/closing procedures, stocking and merchandising.
Sticktoitive
Languages
English
Cashier
General Star
Duties included:
Jan 2018 - Present
Conversational Spanish
• Handling receipts, cash, credit, and debit transactions with Point of Sale
systems.
References
• Conducting daily count of monies in cash drawers at the beginning and end of
shifts to ensure that amounts are correct and that there is adequate change.
References available upon request.
• Executing sales referrals, cross-selling products, and introducing new ones.
• Resolving customer questions and complaints by providing relevant and
accurate details.
• Logging reports of daily, weekly, or monthly transactions.
• Providing excellent customer service to ensure satisfaction.
Cashier
Mustafa Trading; Kingston CSO, Kingston, Jamaica
Duties included:
Jan 2017 - Present
• Handled receipts, cash, credit, and debit transactions with Point of Sale systems.
• Conducted daily count of monies in cash drawers at the beginning and end of
shifts to ensure that amounts are correct and that there is adequate change.
• Executed sales referrals, cross-selling products, and introduced new ones.
I, Rene Thomas, consent to the processing of my personal data for the purpose of recruitment for the
position to which I am applying.
• Resolved customer questions and complaints by providing relevant and accurate
details.
• Greeted customers when entering or leaving the establishment.
• Maintained check-in and check-out areas.
• Logged reports of daily/weekly/monthly transactions.
• Provided excellent customer service to ensure satisfaction.
Assistant Teacher
Jan 2016 - Jan 2017
Islamiyah Basic School, Kingston, Jamaica
Assisted the Head Teacher with classroom activities whether in
absence/presence.
Motivated students to learn and participate.
Integrated technology into the classroom when possible.
Maintained a neat and orderly classroom environment.
Practively modeled good behavior and love for academics to enrich students.
Communicated with parents, ancillary/academic staff, and bus drivers as
needed.
Customer Service Representative
Destiny Mall, Kingston, Jamaica
Jan 2015 - Jan 2016
Cashier
Nikita's Restaurant, Kingston, Jamaica
Duties included:
Jan 2013 - Dec 2014
• Handling receipts, cash, credit, and debit transactions with Point of Sale
systems.
• Conducting daily count of monies in cash drawers at the beginning and end of
shifts to ensure that amounts are correct and that there is adequate change.
• Executing sales referrals, cross-selling products, and introducing new ones.
• Resolving customer questions and complaints by providing relevant and
accurate details.
• Greeting customers when entering or leaving the establishment.
• Keeping reports of daily/weekly/monthly transactions.
• Providing excellent customer service to ensure satisfaction.
I, Rene Thomas, consent to the processing of my personal data for the purpose of recruitment for the
position to which I am applying.
