Rendy Ann Derecho

RENDY ANN DERECHO EMPLOYMENT PERSONAL PROFILE Thinkpad Business Solutions (WFH) Sales and Marketing Administrator (part time) February 19, 2020 – Present Prepare a quote and PO for the client Research topics and information Transferring files from pdf to word, collate files from the internet, Getting content from the website then schedule the content to post in FB, IG and LinkedIn. Some editing in WordPress. Prepare presentation using power point Admin tasks.. Curtsy Inc. (WFH) Curtsy Content Moderator January 06, 2021 - March 01, 2021 San Francisco, CA Cropping & editing images Matching brands Categorizing and tagging content Reject and flag content that is not allowed Detect and report users violating our terms of service 888 Holdings, Inc. (WFH) Chat Host Moderator May 06, 2013 – August 03, 2019 Gibraltar, United Kingdom Chatting to every player how are they or chatting about the promos and rules of the game. Answering inquiries if they need help. In-charge for all the Filipino hosts if they encountered difficulty logging in for work, electricity out without notice or if they will be late or absent so I can adjust other hosts so no room will be unhosted. AIG Shared Services Business Processing Associate January 14, 2013 – July 30, 2016 Alabang, Muntinlupa City We encode details and information from the client. Checking if their claim is approve or needs to have revision. We override medical claim status if we think it needs to be changed. Surplus Marketing Corporation Store Supervisor May 14, 2012 – November 08, 2012 SM City Bacoor Bacoor, Cavite Checking stocks to see if we have enough items or if there are items that needs to return and to check items if we have different sizes for every design. Display and replenish items. Compute daily time record and OTs of 15 FTE's and discrepancies. Check the cashier if they have enough coins and can do cashiering as well. Coaching people. Teach people techniques how to sell an item. Scheduling of breaks and rest days for the week. Encoding everyday sales. Preparing all items for 3 day sale from racks to items to people. I am a hard working person and know the importance of getting the job done right. I can adapt to new ways of working and willing to learn new things. I always ask if there is anything I am not clear of the task given. I am willing to do even beyond the field of my expertise to constantly develop my skills and grow professionally. EDUCATION Tertiary 2000 - 2004 University of Perpetual Help Rizal Bachelor of Science in Commerce Major in Computer Management CONTACT ME Address B3 L35 Melrose Park Subdivision, Molino 3, Bacoor, Cavite Phone - Email - Skype live:rendyann.derecho SKILLS Customer Service Chat Moderator Data Privacy Compliance Leadership Manpower Support Work Under pressure Ability to Multi-task Follow Instructions Marketing EMPLOYMENT Honda Cars Makati, Inc. Customer Relations Assistant July 08, 2010 – April 10, 2012 Ayala Alabang, Muntinlupa City Assisting the customers with their comments and complaints. Answering calls then transfer the call to the right person or right department. Update the customers if the car they bought has a recall. Assisting with their car scheduled for preventive maintenance Teletech Customer Service Associate September 2009 – March 2010 SM Central Business Park, Pasay City It is a credit card account where we checked their points. Answering inquiries how to register to get points and how to redeem using their points and other reward related concerns. Verifying the subscribers before we proceed to other special requests. First Advantage Philippines, Inc Client Relation Associate April 07, 2008 – March 27, 2009 Alabang, Muntinlupa City We check every documents if the documents submitted are complete, If no, we call the person or the company to send the missing document to complete and continue the process of checking. West Contact Services, Inc. Customer Service Representative April 16, 2007 – October 19, 2007 Makati City Inbound telecom company where we take and answer inquiries, promote promos, assisting help with their mobile phones, reinstate late fee, check billing statement and other inquiries for their account. Advanced Contact Solutions, Inc. Customer Service Representative January 07, 2005 – May 31, 2006 Makati City Answering inquiries for their prepaid and postpaid account/s. Resetting their passwords and teaching them how to register their mobile number to some promos and other services. Check and compute their bill and telling and informing subscribers for their billing details and if they have other requests to process or if they have complaint that needs urgent response. Cablelink Holdings Corporation Sales Assistant May 28, 2004 – January 03, 2005 Parañaque City Verifying customers that wants to have a subscription. Making sure that there are no pending application and that the address is in good credit stand. Encoding potential subscribers for the benefit of our account executives. Assisting Marketing team for big events for for big channels like HBO, Cinemax and etc.. OBJECTIVE Seeking a challenging career with a progressive organization which will utilize my skills, abilities and education in management, product management and operations where leadership and management skills can be exercised to improve the firm's expansion and longterm viability as a successful business.