RENDRA
WICAKSONO
CUSTOMER SERVICE AGENT
ABOUT ME
I am an English Education graduate, an energetic and hardworking
individual. I bring with me several years of experience as Cross
Border Seller Chat Agent in Yogyakarta since I graduated back in
2019. I really like making videos, a creative process that trains us
to keep on innovating. Previously, I made cover music videos for
social media.
CONTACT
Perum Gumpang Agung 3 Blok
E No 8, Gumpang, Kartasura,
Sukoharjo-
@rendrawic
WORK EXPERIENCE
Cross Border Seller Chat Agent
Mitrakom Ekasarana Shopee Project | April 2020 - April 2022
Help ensure that customers are satisfied with products, services,
and features.
Resolving customer complaints, managing database records,
drafting status reports on customer service issues.
Customer Sevice Email Agent
Teleperformance | June 2019 - Agust 2019
This position interacts with customers by providing helpful
information, answering questions, and responding to complaints.
SKILL
EDUCATION
English
Personal Computer
MS Word, Exel
Studio One
Melodyn
Sony Vegas
PENGHARGAAN YANG DIPEROLEH
Bachelor Of English Language Education
Muhammadyah University Of Yogyakarta | July 2014 December 2018
The field of English education includes research and practice
related to both the teaching and learning of English/language arts
and the preparation of English teachers.
IPK: 3.3.
Vocational High School (Computer Network
Engineering)
SMKN 1 Pacitan | June 2009 - June 2012
Learn network design, computer service, installation and
administration to prepare for a technical career.
ORGANIZATIONAL EXPERIENCE
People Of The Week Cross
Border
Weekly Best QA
Staff of DPM KM FPB
Muhammadyah University Of Yogyakarta | July 2016 - June
2018
High legislative institution in the campus environment.
Staff of UKM MUSIC
Muhammadyah University Of Yogyakarta | Jule 2016 - Agust
2018
A place that students can channel their hobbies and talents in the
field of music.
