Rencie Roque

RENCIE ROQUE VIRTUAL ASSISTANT PERSONAL PROFILE Currently seeking a great Virtual Position as an active employee in a growing, reputable company where I can WORK HISTORY Virtual Assistant (May to Present) BAREX TECH & INNOVATION LLC contribute my skills, knowledge, proactive attitude, and - Assistant Operations Manager positive atmosphere to help improve the company and - Customer Service Representative myself. - Handling of employees - E-commerce platform Manager ( Amazon, Shopify) - Purchasing Officer - Admin Tasks CONTACT INFORMATION Cell: - Home: - Email:- Customer Service Agent BISHOP BERRIAN MINISTRIES Address: 5 Purok 5, Kapitangan, Paombong, Bulacan PH - Addressed customer service inquiries in a timely manner 3001 - Achieved a customer satisfaction rating of 100% - Provided input in improving internal processes - Inbound and Outbound calls - Handling online payments HIGHLIGHTED SKILLS Customer Service Associate – New Accounts - Customer Handling CHINA BANKING CORPORATION (AUG 2015- - Conflict Resolution MAR2020) - Excellent Communication Skills - Troubleshooting - Service and Support - Strong Work Ethic - Great Attention to Detail - Social Media Marketing - Google Docs - Microsoft Office - Relationship Builder with existing and Prospective clients - Customer Service Representative - Training New CSA - KYC Documentation / Process personnelAML Documentation - - Salesperson of the branch for different products and services offered (Cross-selling) Admin tasks - Ecommerce (Shopify, Amazon) - Canva - Hootsuite - Wix website Restaurant Supervisor AMIGOO’S STEAKHOUSE (APR 2018-JAN2020) - Greet warmly the guests, assist them with their tables and handle to guests the menu - Take the orders of the guests - Attend to guests' needs and wants - Inventory control and quality control before serving the meal - Hire and train new staff - Supervise the overall performance of the restaurant - Handling payments RENCIE ROQUE VIRTUAL ASSISTANT MY REFERENCES Barex Tech and Innovation LLC ((646)- www.darkasparts.com PREVIOUS EDUCATION Bulacan State University MASTERS IN BUSINESS ADMINISTRATION Magdalena S. Ignacio - Branch Manager - China Banking Corporation Stratum Comics LLC Bulacan State University - BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT