Education History
Bachelor of Science in Office Administration
• Laguna State Polytechnic University
Relevant Trainings Attended
• Social Media Management and Marketing
With funnel Marketing 101, SEO Overview, Content
Creation 101, Copywriting 101& Branding Guidelines 101
• Amazon VA In-Depth – Online Course
Renavel Cortiguerra
Virtual Assistant
To secure a challenging position in a
reputable company to expand my
learnings, knowledge and to make use of
my Interpersonal Skills to achieved goals
a company that focuses on customer
satisfaction and experience.
Contact Details--
renacortiguerra
Skills and Qualifications
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Excellent written and verbal communication
Critical skill and Problem-solving abilities
Administrative skill
Adaptability and Coachable
Computer Literate
Proficient in Microsoft office and Google
Suite
Excellent Customer Service Skill
Leadership Experience
Collaboration talent
Management skill
Attention to details.
General Knowledge in:
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Researching Profitable Products from various
websites.
Understanding and Executing guidelines for
product research.
Creation of Daily Product Sourcing
Plan/Strategy Analyzing and evaluating online
suppliers and their product categories/
Product rage, in line with the company's
profit and sales targets as well as budget.
Track and analyze trends in products
consumption; and Other related tasks in
support of business operations.
Understanding Amazon Platform, Business Model,
Amazon VA task, How Dropshipping work, Tactical
Arbitrage, Wholesaling Process, AWS Pricing, Amazon
Product Listing, - Ordering, Shipping & Delivery, Merch
by Amazon, Live Demo in Setting Up Amazon Seller
Central, How to Find Profitable Product Ideas, How to
find a Supplier of your product, Creating a Listing,
Launching a Product, Essentials for Strong Amazon
Branding.
Work Experience
• Client Service Associate 3
BDO Unibank Inc. – April 2019 to August 2022
Responsible for providing efficient and timely processing of
over-the-counter transactions pertaining to cash and checks
deposits, withdrawals, payments, foreign currencies,
remittances other miscellaneous transactions.
Ensuring accuracy in all processing and verification of
information.
Processed a wide variety of retail banking transactions for
personal and commercial customers.
Compile reports as needed and ensure that all the files are
complete and properly maintained.
Performs start and end of day banking activities and other
related duties as assigned, for the purpose of ensuring the
efficient and effective functioning of the work unit.
Crossed selling of bank products and other services.
Educated customers on online service offering and mobile
apps. Helped account holders access technology to enhance
banking convenience via multiple self-service channels.
Coordinate internal and external communications to provide
exceptional Customer service by meeting all customer
demands as they relate to relatively straight forward inquiries,
with the support of more experienced personnel.
Responds to complaint and requests for information and
assistance, interpret and explain procedures and policies
pertaining to internal and external inquiries.
• Corporate Client Officer
CEVAS Philippines – July 2018 to January 2019
Handling the client’s inquiries, complains and other concerns
both local and foreign clients.
Perform advanced, diversified administrative support.
Process Registration of new accounts and client’s payments.
Process payroll of worker’s salary.
Prepare monthly commissions, quotations, charts and other
business papers for company clients and partners.
Responsible for safekeeping all the important records and
Service Agreements for future reference.
Coordinates with partners thru phone, emails and meetings.
