Renato Lao Jr.

My name is Renato D. Lao Jr., and I am a dedicated professional with experience in customer service, operations management, and technical support. I graduated with a Bachelor of Science in Communication and Information Technology from Bulacan State University, where I developed both technical knowledge and strong communication skills that I continue to use in my career today.

Throughout my professional journey, I have built a solid background in helping customers, solving problems, and making sure operations run smoothly. I enjoy working in fast-paced environments where I can assist people, improve processes, and contribute to the success of the team. My experience has taught me how important it is to stay organized, communicate clearly, and remain calm while handling challenges.

I started my career in customer service where I handled customer inquiries, resolved concerns, and ensured that clients received the best possible support. This role helped me strengthen my patience, active listening skills, and ability to provide clear solutions to different types of customers. It also allowed me to develop strong problem-solving skills while maintaining a positive and professional attitude.

Later, I worked as a Junior Credit Advisor where I assessed customer financial information, conducted credit checks, and assisted in evaluating loan eligibility. This experience helped me develop analytical thinking, attention to detail, and the ability to handle sensitive financial information responsibly. It also improved my ability to communicate with clients and gather important details needed for decision-making.

Most recently, I served as a Head Operation Supervisor, where I supervised daily operations, coordinated with teams, and ensured that workflows ran efficiently. In this role, I monitored performance, handled operational challenges, and helped improve processes to support productivity and quality service. This position strengthened my leadership skills and taught me how to manage responsibilities while supporting team members and company goals.

In addition to my work experience, I have strong skills in technical support, troubleshooting, incident management, and customer communication. I am comfortable assisting users with technical concerns and using systems such as ticketing platforms to track and resolve issues efficiently.

Overall, I am someone who values teamwork, continuous learning, and providing excellent service. I take pride in being reliable, adaptable, and committed to doing my best in every task I handle. I am always open to new opportunities where I can grow professionally, share my skills, and contribute positively to the organization I work with.