Renata

Renata Chavez Contact --linkedin.com/in/renata-chavezg/ BUSINESS DEVELOPMENT & COMMUNITY GROWTH SPECIALIST | CONNECTING PEOPLE, IDEAS & OPPORTUNITIES Dynamic professional with over 10 years of experience in customer service, administrative coordination, and relationship management. Recognized for leading projects that optimize processes, enhance customer satisfaction, and strengthen connections with teams and communities. Skilled in client management, digital content creation, and initiatives focused on human-centered experiences and collaboration. Committed to contributing value in environments that foster creativity, innovation, and community building, generating positive impact through authentic relationships and effective strategies. Work Experience Education Founder & Business Development Cacao Limon / 2022 -may 2025 Institute of Integrative Nutrition Launched and managed a small-batch food concept store focused on community wellbeing and conscious consumption, increasing repeat customers by 35% in the first year. Built and nurtured customer relationships through personalized service, engaging digital content, and authentic brand storytelling, boosting client loyalty and social media engagement. Oversaw creative direction, product development, and client communication across social and digital channels, enhancing user experience and increasing brand visibility. Administrative Executive ECOCLEAN /- Integrative Nutrition Health Coach Universidad Anahuac - Bachelor in International Business Universidad Anahuac - Entrepreneurship certification Skills Relationship Driven Communication Designed and implemented digital systems to streamline operations, improving communication between teams and clients, and reducing management time by 30%. Strengthened client and staff relationships through proactive coordination and value-focused service, increasing customer satisfaction by 20%. Applied creative solutions to enhance user experience and internal workflow management, boosting operational efficiency and minimizing administrative errors. - - - Creative Problem Solving Customer Experience and Engagement. Community Building and Cross Team Connection Adaptability and initiative Fluent in English and Spanish linkedin.com/in/renata-chavezg/ Renata Chavez Contact --linkedin.com/in/renata-chavezg/ BUSINESS DEVELOPMENT & COMMUNITY GROWTH SPECIALIST | CONNECTING PEOPLE, IDEAS & OPPORTUNITIES Work Experience Customer Service Executive Valvoline International de Mexico /- Created and analyzed logistics data and reports to optimize operations, increasing process efficiency and improving customer satisfaction by 15%. Developed effective tracking procedures to ensure timely and efficient resolution of customer needs. Managed national and international purchase orders using SAP, collaborating with Key Account Managers (KAM) to exceed monthly KPI targets by 10%. Led onboarding and training for new and existing customer service representatives, enhancing team performance and service quality. Represented the customer service team in cross-functional meetings with key accounts, managers, and supply chain stakeholders, ensuring strategic alignment and effective communication. Business Development & Account Coordinator Impresos Catala /- Initiated and developed new business opportunities by cultivating long-term relationships with clients and suppliers, increasing repeat sales by 25%. Led creative commercial strategies for print and packaging products, tailoring offers for key clients and exceeding monthly sales targets. Designed and implemented internal tools for team tracking and supplier coordination, enhancing strategic decision-making and operational efficiency. Commercial Conditions Assistant Coca Cola Femsa /- Collaborated with the Marketing department to create tailored proposals for each account, increasing sales objectives by 20%. Analyzed and communicated marketing results to executives and key account managers, ensuring alignment with strategic goals. Developed action plans to align business objectives with account needs, collaborating crossfunctionally with Marketing, KAM, Supply, and Commercial teams to identify and capitalize on growth opportunities. Optimized marketing operations through modern channels, supporting the implementation of strategies and new initiatives, boosting client engagement and departmental sales performance. - - linkedin.com/in/renata-chavezg/