Renard da Silva

Curriculum Vitae Renard Graziani Guimaraes da Silva - - Objectives To obtain a position that would allow me to work in an environment that would challenge me as a professional. To use and expand upon my extensive skills, especially Sales Force and teaching related. I’m a native English , Portuguese and Spanish speaker. I possess excellent technological, communication, and customer service skills. I have technological and teaching experience. Through time, my contact with supervisors and clients included interaction in person, over the phone and online. Education Lely High School, Naples Florida, USA,- Colegio Municipal Maria Tome, Goiania, Brazil,- Capabilities I am a self-starter. Since I am an enthusiastic member. I prefer being part of a dynamic, goal motivated team but I work just as well independently. I seek additional responsibilities within the scope of the position I’m currently holding, and I am constantly trying to improve my skills and develop new ones. I work well with a wide range of people and have excellent interpersonal skills. I’m very accurate with figures and attentive to details. Tight deadlines have always motivated me, and I welcome them. My experience eagers me to participate in new challenges. I’m a fast learner and capable to learn new systems, software & hardware technology quickly. Experience Accenture (2017 - Present) Data Analyst Handling, analysing and interpreting data in a digital platform, for a multinational client, according to their business processes and policies, with the key goal of improving user experience, identifying gaps and implementing methods for a more effective implementation of said processes and policies. Optimizing both workflow and accuracy in projected-oriented tasks. Best Western Hotel florida,USA (June 2006 – 2008) SalesForce Advanced Administrator My daily job is to solve various issues affecting receptionist room services and valet parking. make sure that all clients ate checked in and out properly. My duties include technical help as well as suggestions as to what processes, workarounds, and upgrades should be implemented for each individual customer. Companies that use SalesForce.com receive support from me and my colleagues in two stages: During first stage I become a Consultant providing the possible solutions to the issue at hand. During the second stage, I am performing the technical work. I have learned, explored and worked in every single area of Salesforce.com: Creating Repots/Dashboards/Report Types. Performing Data Exports/Imports/Backups. Configured the sharing model of the company. Created Record Types and Pages Layouts. Deployed Apex Triggers. Set up and worked in Sandboxes Cheesecake Factory restaurant Florida, USA. . Setting up reservations. Running kitchen orders and complaints. Hiring employees and reviewing curriculums. Placing orders for the restaurant and counting inventory Troubleshoot and resolve issues with voice communications. The Ritz-Carlton Luxury Hotel Florida, USA. Customer service, both in person and via phone and email. Maintained and upgraded all computers on and off and the premises. Upgraded and purchased new hardware when necessary. Very accurate shipping & packing of UPS, Fed Ex and U.S. mail packages using proprietary software. Responsible for keeping track of all the bills, invoices Responsible for all monthly, quarterly and yearly revenue reports. Dealt with complaints and escalations from internal and end clients. Responsible for shipping and receiving of all packages. Skill English School Goiania,Brazil . Worked as an English teacher as well as Spanish teacher in 3 branches of the company located in the same city. . Corrected all students exams as well as homework, monthly projects and grades. . Made phone calls to parents relating students behavior, informing grades and students activities as well as, complaints and progress in class and in school. . I Organized monthly activities and , monthly agenda as well. . I was also responsible for setting up teachers and parents meetings throughout the year. All Idiomas English School . Taught advanced classes and all English levels. . I thought also Spanish and Portuguese for foreigners. . Prepared class activities, monthly and all year around. . Corrected and revised student grades, HomeWorks and projects. Languages English: Fluent Portuguese (BR) : Native Spanish : Fluent Polish: Intermediate