Renante Guillena

RENANTE RANESES GUILLENA NS Cabahug St., Sudlon Maguikay, Mandaue City 6014, Cebu City 6000 Contact: - Email:- Objective To continually improve and apply my skills and the work experiences I gained and to provide good performance. Education A graduate in Bachelor of Science in Electronics and Communication Technology at University of Science and Technology of the Philippines. Experience Optum Global Solutions Account: Pharmacy Helpdesk (Voice Account - Inbound) Role: Customer Service Representative Date: From July 6, 2016 to June 6, 2020 Assist Pharmacist calls and offer better solutions. Involve claim processes and adjudications. Delivering a good customer service to all the callers specifically in healthcare insurance issues. Account: Empr. Install Coord / Benefit Operations Management (Non-Voice Account) Role: Analyst/Project Implementer Date: June 8, 2020 to January 18, 2021 Input data request by the clients. We, Analyze data Do research and planning Reviewing and implementing Testing and Validating Account: Home Delivery Pharmacy (Voice Account – Outbound) Role: Customer Service Representative Date: January 18, 2021 to Present Doing outbound calls for both doctors and members. Calling doctor’s office to get verbal approval regarding prescriptions of patient and getting some information’s use to send new request or refill of patient medication. Calling members to get the new doctor’s information if their prescriptions are being denied due to change of prescriber and also asking them which preferred medications they want, if its either brand or generic. Awards and Acknowledgements Optum Global Solutions Top Agent during a year in Optum Global Solutions. Top Advocate in the same duration of work and company. 100% Quality and processed Audits since started working in the said company. Good Scorecards monthly averaging 4 is lowest and 5 is the highest. REFERENCES Cheryl Ang (Assistant Manager) Optum Global Solutions Contact: - Arizza Cruz (Assistant Manager) Optum Global Solutions Contact: - Mary Kay Indab (Assistant Manager) Optum Global Solutions Contact: -