Renan Olivetto de Almeida

Renan Olivetto de Almeida 8 Rear, Dalymount Phibsborough – Dublin 7 - Brazilian/Italian Dual Citizenship (EU passport)-SUMMARY I have had long experience working as part of a team, with an excellent track record in reaching targets in busy environments particularly in banking and IT and in dealing with the public. Professionally, I am motivated by new challenges, new situations and new opportunities. As a work colleague, I am flexible, enthusiastic and wish to increase my professional experience. A career in your company would enable me to broaden my experience and learn new skills. Languages : English (Fluent), Portuguese (Brazil - Native). ACADEMIC QUALIFICATIONS 2018 – 2019: Higher Diploma in Science Computing – Software Development 2016 – 2017: IBAT College, Dublin, Diploma in Bookkeeping and Payroll 2015 – 2016: Modern Educational Centre, Dublin, General English Language Course 2014 – 2015: IBAT College, Dublin, General English Language Course 2007 – 2008: Universidade Nove de Julho, Botucatu, Brazil, MBA Business Strategy 2003 – 2006: Faculdade de Tecnologia de Botucatu, Brazil, IT Business Degree WORK EXPERIENCE 2017 – ongoing SAP Ireland, Kingswood Ave, Citywest Business Campus, Dublin 24 IT Service Desk Representative • Providing technical support and customer service for English and Portuguese markets Europa, South America and Asia via online chat/e-mail/calls • Providing references for key users by writing and maintaining user documentation, providing process and system support services and training • Optimizing and training users in the proper use of operational systems • Providing technical support to maintenance teams, configuration of physical and logical networks, and checking the operation of software and hardware • Escalating major problems to appropriate departments • Operating current Management Information Systems and producing necessary data/graphs to enable fact-based decisions/business analytics 2014 – 2017 O’Neill’s Victorian Pub & Townhouse, Pearse Street, Dublin 2 Overview of responsibilities • Providing friendly, courteous, helpful, timely and professional customer service resulting in very high levels of customer satisfaction • Managing the public presentation of the business premises • Ensuring all company safety and security policies and procedures are followed in the case of accidents, injuries, and any unsafe work conditions • Oversight of daily stock inventories and organised menus • Ensuring all orders are processed quickly, and in accordance with established quality standards to ensure customer satisfaction at all times • Ensuring restaurant and kitchen operations are fully integrated • Ensuring kitchen and preparation lines are maintained in accordance with State and Eco-sure hygiene inspection regulations • Managing the movement of perishable goods, taking inventories and ensuring fresh produce is always available 2010 – 2013 Itau Unibanco SA (one of the largest banks in South America) Manager Assistant • Responsible for managing customer accounts, keeping company regulations and policies in order, maintaining good customer relationships and providing high standards and service delivery • Financial and sales advisor, providing customer’s application assistance and advice, and meeting set targets • Resolving any customer issues that required management-level decisions • Ensuring compliance with Federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. 2009 – 2010 SondaProcwork (multinational software development/operations company) Technology Analyst • Providing technical support and customer service for English and Portuguese markets via online chat/e-mail • Optimizing and training users in the proper use of operational systems • Providing technical support to maintenance teams, configuration of physical and logical networks, and checking the operation of software and hardware • SAP - HR - maintaining access accounts, and user support • IBM - Lotus Notes - maintenance of accounts and user support PROFESSIONAL SKILLS Knowledge of security bank account management procedures and technologies Ability to handle complex situations Demonstrating empathy and understanding when dealing with customers Excellent computer skills and knowledge of customer service principles and practices IT SKILLS Microsoft Office 2016, Open-Office Programming in Delphi, Pascal, PHP Basics, SQL and Java Photoshop, Corel Draw Windows 10 (and previous iterations of Windows), Antivirus systems, Network providers Tools: iReport 3.0.0, Oracle SQL Developer, Lotus Notes R7, Oracle 10g, SAP HR, SAP 4.7 (EMBRAER)