Renaluz Joy Flores

RENALUZ JOY FLORES GENERAL VIRTUAL ASSISTANT Nueva Ecija--/https://www.linkedin.com/in/renaluz-joy-flores-/ WORK EXPERIENCE Motortrade Topline Inc. Nueva Ecija, Philippines Branch Customer Service Head June 2011 - Present Achieving a customer satisfaction score of 95% or higher, with a response time of less than 24 hours for customer inquiries Ensure 100% accuracy and accountability of inventory and branch assets Ensure 100% staff training completion and role assignment for optimal performance Achieving a customer satisfaction score of 95% or higher, with a response time of less than 24 hours for customer inquiries Achieve 100% company targets through strategic planning. Provide clear guidance to achieve 100% team target performance. "Improving operations by 20% through data-driven decisions. Identifying and resolving at least 90% of challenges within a 30-day period through proactive measures. Adhering to 100% of organizational policies and regulations as outlined in compliance audits Achieving a 15% reduction in resource consumption while maintaining operational efficiency TRAINING AND SEMINARS Social Media Management Coffee Copywriting course Graphic Design with Canva Course Administrative Virtual Assistant Basic Virtual Assistant Course SKILLS Software Proficiency: Canva, Google Drive, Zoom, Skype, Grammarly, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Communication: Excellent written and verbal communication skills, strong interpersonal skills, ability to build rapport with clients Administrative: Calendar management, email management, scheduling appointments, data entry, social media management Customer Service: Proven ability to provide excellent customer service and resolve client issues effectively EDUCATION Divina Pastora College Nueva Ecija, Philippines Bachelor of Science in Accountancy ADDITIONAL INFORMATION Languages: Filipino, English Certifications: Copywriting Certificate, Basic Virtual Assistant Certificate, Graphic Design with Canva Course, AVA Certificate, Social Media Management