Rena Laurin

RENA BROGAROLAS LAURIN • Oversaw and delegated tasks, scheduled workforce, and monitored performance to ensure optimal productivity. • Collaborated with the project stakeholders, staff, and management on a timely basis on status, issues, risks, project goals, and objectives. • Developed and published executive-level presentations and status reports allowing summary overviews of all project stages, status within each stage, and drill-down capabilities to view those individual projects for additional detail. iAssist Innovations Labs Pvt. Ltd. - Hyderabad, India UX Developer iAssist Innovations Labs Pvt. Ltd. - Hyderabad, India Jan 2020 – Jul 2020 • Designed, built, and maintained highly reusable JavaScript, HTML, and CSS code. • Identified issues uncovered by testing or customer feedback and implemented solutions. • Created user-centered designs by understanding business requirements, and user feedback. IT Teacher Forbes Academy | Forbes College - Philippines Jun 2016 – Oct 2017 Jun 2014 – Mar 2015 • Developed and implemented innovative and engaging curriculum lessons and activities to assist students in comprehending concepts using a variety of techniques. • Adopted distinctive teaching methods, documented all lessons, facilitated healthy group discussions, and mentored troubled students. • Evaluated and assessed 100+ students’ progress throughout the term and collaborated closely with other teachers to efficiently plan and coordinate work. Customer Service Representative (CSR) Infinit-O Legazpi, Inc. P&F Financial Services – Philippines --linkedin.com/in/renalaurin Jul 2020 – May 2021 • Trained, coached, and mentored new QA members on best practices, operational protocol, and tactics to maximize performance. • Supervised a quality control team of 20+ members enhancing interdepartmental integration of processes. • Created detailed periodic status reports for the stakeholders to keep them posted on the progress of implementation. Highly motivated, goal-oriented, hardworking, and quality-focused professional with two years plus of management experience relating to projects and administrative procedures. Strong collaborative leader with interpersonal skills, technical savvy, and cross-functional communication abilities. Bothell, WA EDUCATION Project Lead PROFILE May 2021 – Present Bachelor of Science in Computer Science Bicol University, College of Science Legazpi City, Albay, Philippines, 4500 March 2014 ELIGIBILITY iAssist Innovations Labs Pvt. Ltd. – Hyderabad, IN Career Service Eligibility (CSE) - Professional General Rating: 83.09 Legazpi City, Albay, Philippines April 6, 2014 TECHNICAL SKILLS Associate (PMO) Microsoft Office Suite 90% Google Suite 80% Photoshop 80% HTML and CSS 90% JavaScript 80% May 2015 – Apr 2016 • Prepared and published daily general inventories from three different warehouses. • Communicated with third-party call center agents and team leads about consumer escalations (such as tracking, carrier loss or damage, and alleged product safety (APS) issues). • Processed consumer warranty exchange orders in the general ledger system and Consumer Management System (CRM) and buyback or refund. • Assisted the third-party warehouse with order picking and delivery details for consumer exchange orders. Manual Testing 90% SOFT SKILLS PROFESSIONAL EXPERIENCE ASSOCIATE (PMO) | PROJECT LEAD | TEACHER Adaptability & Flexibility Leadership & Management Collaboration & Teamwork Time Management Attention to Detail Communication Problem Solving