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RANNY A HERMANO BSN,RN,CPhT CERTIFIED MEDICAL VIRTUAL ASSISTANT ABOUT ME A dedicated and compassionate General medical assistant with over 5 years of experience providing comprehensive patient care in a fast-paced clinical setting. EXPERIENCE TOOLS EMR/EHR(Athena Health/One,MediEHR, Dr.Chrono) Canva Google Suite Microsoft Office Ring Central MVA SKILLS Familiar with EHR/EMR systems Prior Authorization Insurance Verification Appointment Scheduling Email Management General Medical Virtual Assistant at Carestratus Oct 2022- Jan 2025 Making outbound calls using Ring Central Processing of Prior Authorization Insurance verification Appointment setting Sending clinicals via fax Reviewing patient medical records Prior Authorization Coordinator at Shearwater Health Jul 2019 - Aug 2022 Processing of Prior Authorizations through phones and insurance portals (Availity, Nava Health, and etc. Make necessary follow-ups on insurance on pending and denied cases. SOFT SKILLS Ability to work under pressure Time Management Ability to multitask Team Player Ability to handle questions and problems in an efficient manner Submitted necessary documents for appeals to insurance and Collections Pharmacy Benefit Technician at OptumRx May 2017 - Jun 2019 Managing incoming calls from provider and member services to process their Prior authorization request for CERTIFICATIONS HIPAA Certified Registered Nurse Certified Pharmacy Technician EDUCATION prescription. Provide appropriate solution in a timely manner Identify the natural resources of concerns. Connect customer's to the correct department Emergency Room/Ward Nurse at St.Paul Hospital Assesing,patient's complaints Recording details and University of Perpetual Help symptoms of patient medical history and current health Bachelor of Science in Nursing Preparing patient for exams and treatment - Administering medications monitoring patient and treatments then