Remy Djouhri

PROFESSIONAL EXPERIENCES MATTERPORT, Bulgaria | Jan. 2022 – August. 2022 Customer Support Engineer USA, Europe • • • • • Customer relationship management: analysis of questions and computer problems, technical support. Identification of anomalies and issues to effectively respond to customer questions. Repporting incidents within Salesforce. Determining solutions and technical recommendations to communicate to customers. Training users on Matterport products and software. ARCHETYPE, Vietnam | Feb. 2020 – August 2020 Internship Business Developer • Rémy DJOUHRI • • • • Conducting market research to measure the attractiveness of client companies and targeting potential customers. Prospecting for new customers and management of an internal database (Mondelez and Nestlé...). Competitive monitoring. Organization of meetings to present the projects under negotiation. Integration of strategic and organizational data in Archetype's management tool to promote a new establishment in Africa (Egypt). CONTACT - RESORT Como Malifushi, Maldives | Jan. 2019 – May. 2019 Assistant Manager Food & Beverage - • Isère, France • • • LANGUAGES - English: advanced level - - Spanish: intermediate level - - Chinese: beginner level • • - Organization of seminars and receptions: order of products, personnel needs, materials.... Management of customer relations. Inventory management of merchandise (beverages, food, products) and inventory taking. Participate in the determination of replenishment requirements and the placing of orders. Assistance with services, preparation of sitting plans. Transmission of upward and downward information, and instructions to managers. AVIA PARTNER, France | March. 2017 – May. 2017 Internship at Lyon Saint Exupéry airport • • Assistance with passenger boarding. Assistance with baggage check-in and assistance to the station agent and the traffic officer. SKILLS - Office package (Excel, Word, ppt) - - Salesforce - - Six Sigma Green Belt - - Work in a team - ACADEMIC BACKGROUND 2021 | France, Lyon EMLyon Business School Bachelor – Business and administration AREAS OF INTEREST - Travels - Soccer - Adventure 2018 | China, Shanghai East China Normal University University exchange – Specialization, Business in Asia 2016 | France, La Verpillière Lycée Saint Marie Lyon Economic and Social Baccalauréat ©AZURIUS – Modelos-de-curriculum.com