Remie Jeane Nervar

I am a Filipino freelancer with an excellent English Communication Skills. I am self-motivated, fast learner and trainable. I can work with minimum supervision with high attention to details.

I am expert in IT Service Desk, advanced technical troubleshooting and sales thru email, chat and phone support. I have about 10 years worth of experience as an IT Service Desk / Technical Support Representative for various BPO companies in the Philippines. I have worked for Cognizant, Dell, Sutherland, and Teleperformance supporting desktop and laptop computers, printers and routers. I am knowledgeable when it comes to Office 365, Active Directory, Email Exchange, virus removal, PC optimization, networking, Microsoft Office, Adobe, web browsers, registry editing and hardware troubleshooting.

My recent work was with Cognizant Technology Solutions as an IT Service Desk for NVIDIA and then, later on, moved up to managerial tasks where I handle a group of service desk analysts and do data entry, data analysis, and metric reporting. I have advanced MS Office knowledge. I can use Word, PowerPoint, Outlook and Excel, even SharePoint.

I can work full time or part time; in shifting schedules. I have a strong analytical ability to resolve complex technical issues in addition to effective phone and written communication skills.

I am looking forward to applying my knowledge and skills to help you and your company grow. Hope to work with you soon!