Remelyn Samson

REMELYN P. SAMSON 1028 MEDINA COMPD. MANUYO LAS PIÑAS CITY- ||- Objectives To obtain a responsible career opportunity to fully utilize my skills while making a contribution to the success of the company. Job Experience • STEFANINI (IT Solutions): MARCH 8, 2021 – Present • Help Desk Technician II (Service Desk and Account Management) • IBEX GLOBAL: 2015 – FEBRUARY 2021 • Advance Technical Support ( AT&T Mobility) • Level 3 Customer Service Rep ( AT&T and DirecTV) • Mobility Sales and Support ( AT&T Billing and Sales) Job Responsibilities:     To be able to resolve user’s computer hardware issues, permissions and software problems in a timely manner and effectively To make sure that the user’s information are secured and managed properly. To be flexible in multiple problem scenarios to address the concern timely To be in charge of looking after team’s stats and make sure that it is going to the right direction Skills  Good Communication skills  Flexible, responsible and have problem solving skills  Has knowledge in account management using Active Directory  Has knowledge in troubleshooting Microsoft Office issues.  Have used different ticketing system tool (ServiceNow, Cherwell and FreshDesk)  Have knowledge in Photoshop  Digital Designing  Computer Literate (Microsoft Word, Excel, PowerPoint)  Drawing and handicrafts Education Tertiary: STI College Las Piñas ▪ Bachelor of Science in Information and Technology DFCAITTI ▪ Vocational Graduate in Information and Technology major in Visual Graphics and Design 2017 – 2022 2010 -2012 Secondary: Las Piñas National Highschool - Primary: Manuyo Elementary School - References • Osmond Parallag Supervisor IBEX Global- • Ly-Ann Paloma Phone Banker Wells Fargo- • Glaiza Marie Quebec Technical Support Teleperformance-