REMEJOY SAGDULLAS
WORK EXPERIENCE
May 2017–July 2018 • Fincore Pte Ltd
Team Lead – Customer Service and Fulfillment
Unit 409 Homerson Bldg. Bataan
Ext. Bagumbayan St.
Bacood, Sta. Mesa, Manila
Philippines 1016
-
*Order processing/order fulfillment for e-commerce websites (AliExpress
Dropshipping)
*Order monitoring for all four Shopify stores
*Email and chat support
*Social media post management
*Management of day to day CSR operations
*Provide daily leadership, guidance/assistance and support to department
personnel
*Monitors and manages personnel schedules
*Ensure company communications are distributed to CSR in a timely
manner (i.e., announcements, changes to policy and procedure, etc)
*Prepare and conduct performance evaluations/one on ones
*Assess individual training needs and ensure needs are met
*Any additional duties assigned by management
July 2015–October 2017 • Z Marketing LLC
Team Lead – Customer Service Representative-
https://www.linkedin.com/in/remej
oy-sagdullas-/
OBJECTIVE
I am currently looking for a full-time
home-based position in an environment
that offers a greater challenge,
increased benefits, and the opportunity
to help the company advance efficiently
and productively.
*Resolve customer complaints via e-mail, chat, or social media.
*Assist with placement of orders, refunds, or exchanges.
*Advise customers on company information.
*Suggest solutions when the product is defective.
*Handle complaints, provide appropriate solutions and alternatives within
the time limits and follow up to ensure resolution.
*Monitors and manages personnel schedules
January 2003–April 2016 • Transkripsyo, Inc
Team Lead – Medical Transcriptionist/Editor/Proofreader
*Manage the day–to-day planning, operation and problem-solving of a
team of transcriptionists/editors to meet with the required service level
components, quality and productivity targets.
*Communicating and being a focal point of dissemination of information
from middle management to team and vise versa.
*Working very closely with team members to solve any problems pertaining
to quality, productivity, schedules, etc.
*Transcribes/edits/proofreads as needed.
EDUCATION
Remedios Trinidad Romualdez Medical Foundation -Tacloban City
Bachelor of Science in Medical Technology
REFERENCES
[Available upon request.]
