Remar Malaya

Remar T. Malaya Contacts:- /-Profile Summary • Operations Management • Has (6+) years Supervisory Level BPO experience • Six Sigma- YB Certified • Well experienced in training and managing agents/Team Leaders to help achieve balanced CSAT, Sales, and Compliance • Strong background in Client Management • Owner of the site’s 40% CVs • Liaison to the Managers of Operations and stakeholders to achieve balanced CVs • Well versed in data analysis and reporting (CSAT and Sales) • Analyze and improve work processes and policies • Financial and budgetary skills • Leads new hire recruitment Areas of Expertise Program Financial Management Training and Facilitation Client Management Data Analysis and Projection Recruitment Audit Deliverable Cluster and Team Management Workforce Management Optimization CSAT/Sales Quality and Compliance Business Process Improvement Budget Management Employee Engagement Educational Background Bachelor of Arts , Major in Broadcasting Ateneo De Naga University Work Experience Operations Manager – ---------------------------------------------------------------------------------------------------- Nov 2016-Present Stellar Phils. Team Supervisor -------------------------------------------------------------------------------------------------------- Apr 2016-Oct 2016 Stellar Phils. Team Manager ---------------------------------------------------------------------------------------------------------- May 2015-Mar 2016 Convergys Corp. Sales Performance Manager ----------------------------------------------------------------------------------------- Dec 2010- Apr 2015 Convergys Corp. Training and Sales Professional ------------------------------------------------------------------------------------ Oct 2010- Nov 2010 Convergys Corp. Senior Financial Associate-------------------------------------------------------------------------------------------- Sep 2009- Sep 2010 Convergys Corp. Technical Support ------------------------------------------------------------------------------------------------------ Dec 2008- Jun 2009 Transcom Phils. Trainings Attended • Financial Concepts • Lean Six Sigma- Yellow Belt Certification • Leaders as Coaches 1 & 2 • Management 101 • Team Leader Development Program